2 of 2 Apprenticeship Customer Service Jobs in Wiltshire

appropriate supervision and in line with agreed requirements Support internally developed applications and investigate incoming errors, ensuring issues are progressed and resolved within agreed customer Service Level Agreements (SLAs) where appropriate Monitor and manage error logs, backups and red box errors received into the support folder, using appropriate … First-Time result before implementation Support the development and implementation of changes, upgrades and new functionality, including assisting the onsite team during go-live Customer and User Support: Provide technical and application support to customers through telephone, email and other appropriate communication channels Take incoming calls and deal with ...

permissions. Maintain accurate IT asset and inventory records. Assist with software installations, updates and system maintenance. Support the IT team with ongoing projects and service improvements. Ensure all work is carried out in line with the Trust policies and data protection requirements Training As an IT Support Technician apprentice … networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service. This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support ...