Customer Service Job Trends in Wiltshire

Customer Service
South West > Wiltshire

The table below provides summary statistics and salary benchmarking for jobs advertised in Wiltshire requiring Customer Service skills. It covers permanent job vacancies from the 6 months leading up to 13 January 2026, with comparisons to the same periods in the previous two years.

6 months to
13 Jan 2026
Same period 2025 Same period 2024
Rank 7 11 12
Rank change year-on-year +4 +1 +17
Permanent jobs citing Customer Service 99 94 80
As % of all permanent jobs in Wiltshire 17.43% 12.22% 11.58%
As % of the Processes & Methodologies category 22.65% 15.96% 12.86%
Number of salaries quoted 46 60 75
10th Percentile £27,000 £25,000 £22,750
25th Percentile £28,625 £30,000 £24,250
Median annual salary (50th Percentile) £33,500 £40,000 £35,000
Median % change year-on-year -16.25% +14.29% +12.90%
75th Percentile £36,000 £45,000 £47,500
90th Percentile £40,000 - £53,500
South West median annual salary £30,000 £34,750 £32,500
% change year-on-year -13.67% +6.92% -

All Process & Methodology Skills
Wiltshire

Customer Service falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all permanent job vacancies requiring process or methodology skills in Wiltshire.

Permanent vacancies with a requirement for process or methodology skills 437 589 622
As % of all permanent jobs advertised in Wiltshire 76.94% 76.59% 90.01%
Number of salaries quoted 281 357 450
10th Percentile £30,000 £31,750 £27,950
25th Percentile £32,750 £35,000 £39,748
Median annual salary (50th Percentile) £45,000 £50,000 £49,000
Median % change year-on-year -10.00% +2.04% -2.00%
75th Percentile £60,000 £68,750 £62,500
90th Percentile £75,000 £80,000 £72,500
South West median annual salary £50,000 £54,439 £52,500
% change year-on-year -8.15% +3.69% +2.94%

Customer Service
Job Vacancy Trend in Wiltshire

Historical trend showing the proportion of permanent IT job postings citing Customer Service relative to all permanent IT jobs advertised in Wiltshire.

Customer Service job vacancy trend in Wiltshire

Customer Service
Salary Trend in Wiltshire

Salary distribution trend for jobs in Wiltshire citing Customer Service.

Salary distribution trend for jobs in Wiltshire citing Customer Service

Customer Service
Salary Histogram in Wiltshire

Salary distribution for jobs citing Customer Service in Wiltshire over the 6 months to 13 January 2026.

Salary histogram for Customer Service in Wiltshire

Customer Service
Job Locations in Wiltshire

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing Customer Service within the Wiltshire region over the 6 months to 13 January 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Swindon +18 42 £32,500 +3.17% 10
Chippenham +7 22 £29,000 +5.45% 1
Trowbridge +9 15 - -
Salisbury +3 11 £40,000 +14.29% 3
Devizes - 3 - -
Warminster +2 2 £30,250 +26.04%
Tidworth - 1 - -
Customer Service
South West

Customer Service
Co-Occurring Skills & Capabilities in Wiltshire by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Application Platforms
1 42 (42.42%) Microsoft Exchange
2 5 (5.05%) SharePoint
Applications
1 16 (16.16%) Microsoft Office
2 1 (1.01%) Microsoft Excel
Business Applications
1 3 (3.03%) Visualfiles
Cloud Services
1 73 (73.74%) Microsoft 365
2 46 (46.46%) Azure
3 4 (4.04%) Entra ID
3 4 (4.04%) Google Workspace
4 2 (2.02%) OneDrive
Communications & Networking
1 42 (42.42%) DHCP
1 42 (42.42%) DNS
2 7 (7.07%) Firewall
3 6 (6.06%) Remote Desktop
3 6 (6.06%) TCP/IP
4 4 (4.04%) Intranet
4 4 (4.04%) Structured Cabling
5 3 (3.03%) VoIP
6 1 (1.01%) Wireless
Database & Business Intelligence
1 36 (36.36%) Amazon RDS
General
1 69 (69.70%) Social Skills
2 36 (36.36%) Analytical Skills
3 9 (9.09%) Back Office
4 6 (6.06%) Organisational Skills
5 5 (5.05%) Retail
6 4 (4.04%) Dutch Language
6 4 (4.04%) French Language
6 4 (4.04%) Public Sector
6 4 (4.04%) Spanish Language
7 2 (2.02%) Inclusion and Diversity
7 2 (2.02%) Military
8 1 (1.01%) Finance
Job Titles
1 36 (36.36%) Systems Engineer
2 30 (30.30%) IT Support
3 22 (22.22%) Support Engineer
4 11 (11.11%) Support Technician
5 9 (9.09%) Desktop Engineer
5 9 (9.09%) Desktop Support
5 9 (9.09%) Desktop Support Engineer
5 9 (9.09%) Site Engineer
6 8 (8.08%) 2nd Line Engineer
6 8 (8.08%) 2nd Line Support
6 8 (8.08%) 2nd Line Support Engineer
6 8 (8.08%) IT Engineer
6 8 (8.08%) IT Support Engineer
7 7 (7.07%) Analyst
7 7 (7.07%) IT Analyst
7 7 (7.07%) IT Support Analyst
7 7 (7.07%) Support Analyst
8 6 (6.06%) IT Support Technician
8 6 (6.06%) IT Technician
9 5 (5.05%) ICT Technician
Miscellaneous
1 36 (36.36%) Legacy Systems
2 19 (19.19%) Driving Licence
3 12 (12.12%) Onboarding
4 6 (6.06%) Video Conferencing
5 5 (5.05%) Self-Motivation
6 4 (4.04%) Digital Signage
7 3 (3.03%) Smartphone
8 2 (2.02%) Management Information System
9 1 (1.01%) Cyber Security Posture
9 1 (1.01%) Security Posture
Operating Systems
1 67 (67.68%) Windows
2 46 (46.46%) Windows Server
3 40 (40.40%) Linux
4 36 (36.36%) Windows Server 2016
5 12 (12.12%) Windows 10
6 6 (6.06%) Mac OS
7 2 (2.02%) Android
7 2 (2.02%) Apple iOS
Processes & Methodologies
1 49 (49.49%) Problem-Solving
2 45 (45.45%) Customer Experience
3 39 (39.39%) Migration
4 37 (37.37%) Kalman Filter
5 36 (36.36%) Email Filtering
5 36 (36.36%) Vulnerability Remediation
5 36 (36.36%) Vulnerability Scanning
5 36 (36.36%) Web Filtering
6 20 (20.20%) ITIL
7 18 (18.18%) Continuous Improvement
8 12 (12.12%) Project Management
9 10 (10.10%) Cybersecurity
10 9 (9.09%) Analytics
10 9 (9.09%) Customer Acquisition
10 9 (9.09%) Patch Management
10 9 (9.09%) People Management
10 9 (9.09%) Software Deployment
10 9 (9.09%) Ticket Management
11 8 (8.08%) Mentoring
11 8 (8.08%) Service Management
Qualifications
1 48 (48.48%) SC Cleared
1 48 (48.48%) Security Cleared
2 17 (17.17%) Degree
3 11 (11.11%) MCP
4 9 (9.09%) CTC Cleared
5 5 (5.05%) A+ Certification
6 4 (4.04%) Computer Science Degree
6 4 (4.04%) Microsoft Certification
6 4 (4.04%) Network+ Certification
7 3 (3.03%) BPSS Clearance
Quality Assurance & Compliance
1 36 (36.36%) Cyber Essentials
1 36 (36.36%) PCI DSS
2 9 (9.09%) SLA
3 1 (1.01%) GDPR
3 1 (1.01%) ISO/IEC 27001
3 1 (1.01%) NIST
3 1 (1.01%) PMO
System Software
1 46 (46.46%) Active Directory
2 36 (36.36%) Hyper-V
2 36 (36.36%) Terminal Server
Systems Management
1 7 (7.07%) Microsoft Intune
2 3 (3.03%) SCCM
Vendors
1 59 (59.60%) Microsoft
2 36 (36.36%) Brocade
2 36 (36.36%) Nimble Storage
2 36 (36.36%) SolarWinds
2 36 (36.36%) Splunk
2 36 (36.36%) Tanium
2 36 (36.36%) Veeam
2 36 (36.36%) VMware
3 9 (9.09%) Cisco