1 of 1 Apprenticeship Support Technician Jobs in Wimborne

We’re excited to offer an opportunity for a proactive and customer-focused individual to join our team as a 1st Line Service Desk Technician, with a primary focus on providing remote technical helpdesk support. Role In this role, you'll be the first point of contact for our managed service customers, helping to resolve technical issues and ensuring … a smooth and supportive experience. Your responsibilities will include logging and managing support tickets, handling follow-ups and escalations, and delivering remote and telephone-based support for client infrastructure and end users. We’re looking for someone who enjoys solving problems, communicates clearly and confidently, and takes pride in providing helpful, timely support. A logical and thoughtful approach … ticket Provide efficient customer service to a vast client base Work in accordance with company values, policies, procedures and standards. Building and maintaining strong relationships with customers through the support you deliver Maintain concise and clear documentation via ticketing system and knowledge base Essential skills, characteristics and experience You’ll thrive in this role if you: Are motivated and More ❯