In this role you will act as the central point of contact for all IT related queries and service requests for all internal customers. You will be responsible for resolving support requests to meet customer satisfaction and continuous service delivery demands. Role In this role you will … act as the central point of contact for all IT related queries and service requests for all internal customers. You will be responsible for resolving support requests to meet customer satisfaction and continuous service delivery demands. Key Areas of Responsibility: Diagnose and resolve software and hardware issues … any logged IT issue. Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible. Provision, maintain and suspend/delete user accounts across operational systems. Plan, communicate and carry out more »
Radiant House 11 Blenheim Office Park, Fenlock Road, Long Hanborough, Witney, England
DARKE & TAYLOR LIMITED
The apprentice’s role is to provide excellent customerservice and support to internal and external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine IT related problems. Duties include installation of software and hardware and supporting business critical systems, operating … all IT issues and ensure that SLAs are met Keep customers informed of the status and progress of tasks and update tickets Complete other service-related tasks as required by your manager Attend all learning events and complete all apprenticeship assignments to a good standard, and on-time Training … Closing Date Monday, 24th June 2024 Start Date Tuesday, 25th June 2024 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Analytical skills Logical Initiative Qualifications Maths and English GCSE or equivalent, grade C/4 (Essential) About the more »
throughout the world. At the heart of this success is our commitment to find solutions for the cryogenic community. Delivering high quality products, outstanding customer support with excellent levels of personal service from our expert technical staff. Our core values are: excellent customerservice, constant innovation more »