1 of 1 Apprenticeship Customer Experience Jobs in Wolverhampton

As a Digital Support Technician Apprentice, you’ll play a key role in delivering outstanding customer support and helping businesses make the most of our cutting-edge EPOS technology. Role Supporting customers through the onboarding process, from initial setup to post-installation training. Delivering remote product demonstrations and assisting … with software and hardware installations. Providing technical support and troubleshooting for a variety of issues, including EPOS, software, network, and e-commerce queries. Managing customer accounts, maintaining accurate records in our CRM system, and conducting regular check-ins to ensure satisfaction. Collaborating with internal teams, including software developers, to … help shape future system improvements based on customer feedback. Occasionally, visiting customer sites to provide in-person support and build strong, long-term relationships. Training Why choose AI & Digital Support? This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users More ❯