1 of 1 Apprenticeship Management Information System Jobs in Wolverhampton

positive customer support experience under guidance from senior IT staff. Role Provide first-line IT support to users via phone, email, or ticketing system Log, track, and update support tickets, ensuring issues are prioritised appropriately Assist with diagnosing and resolving basic hardware, software, and connectivity issues … access requests Escalate complex or unresolved issues to senior technicians in line with procedures Assist with onboarding and offboarding activities, including equipment preparation and system access Perform routine checks, updates, and basic maintenance tasks Maintain accurate records of equipment and support activities Follow IT policies, security procedures, and data ...