Technical Support Apprenticeship
- Hiring Organisation
- Wyre Forest District Council
- Location
- Wyre Forest House, Finepoint Way, Kidderminster, Worcs, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,392 a year
join the ICT team at Wyre Forest DC. The position offers a wide range of tasks and opportunities to develop your IT skills helping support users. Also opportunities to to get involved in project work supporting the Council's ICT Strategy. Role Day-to-day tasks include: Providing first … line technical support answering support queries via phone and email Maintaining a high degree of customer service support Taking ownership of user problems and be proactive in dealing with user issues Logging all calls on the Councils helpdesk system Escalating more complex calls to relevant ...