2 of 2 Remote Apprenticeship Proactive Monitoring Jobs

and recording all work undertaken within the ticketing system. Ensuring client documentation is meticulously maintained and updated. Splitting tickets with multiple issues into individual tickets for streamlined resolution. Proactively monitoring tickets to prevent them from becoming "stale" and ensuring continuous progress. Monitoring and Management Tool Use: Regularly reviewing the Remote Monitoring and Management (RMM) dashboard and applying … automated actions within the RMM system to ensure optimal performance. Communication, Reporting, and Risk: Escalating tickets that require the expertise of a Technical Support Analyst. Maintaining clear, consistent, and proactive communication with clients, providing updates on their ticket status every step of the way. Notifying clients promptly of any changes or outages related to their issues. Full training and … Assistance and Wellbeing Program 25 Days Annual Leave plus bank holidays Opportunity to work from home on a Tuesday after probation period High-Powered Laptop for your work A Proactive Approach to Ongoing Training: We are dedicated to your continuous professional development, providing opportunities to help you build life-long skills. Desired Qualities, Skills and Knowledge: A Love of More ❯

Teaching School courses/events Assist with the auditing of hardware, software, and IT Support requests as needed Support the smooth implementation of specific IT projects Assist in the monitoring of the usage of ICT packages ensuring all legal requirements are adhered to Support the Director of IT Services in all IT related issues, monitor IT systems and follow More ❯