1 of 1 Remote Apprenticeship Service Management Jobs

for providing the first level of technical support to end-users. This role involves troubleshooting and resolving IT issues, escalating complex problems to higher-level support, and ensuring that service requests are addressed promptly and effectively. The engineer serves as the initial point of contact for IT-related inquiries and works to maintain a high level of customer satisfaction. … the root cause of the issue, and determining appropriate solutions. Problem Resolution: Resolve issues related to desktop and laptop computers, operating systems, software applications, printers, and peripheral devices. Incident Management: Log incidents and service requests accurately in the IT service management system. Track and monitor progress to ensure timely resolution. Escalation: Escalate unresolved or complex issues … diagnose and resolve basic technical issues, both hardware and software-related. Communication Skills: Excellent verbal and written communication skills. Ability to explain technical concepts to non- technical users. Customer Service: Strong customer service orientation with the ability to manage user expectations and deliver high- quality support. Time Management: Ability to manage multiple tasks simultaneously and prioritise work More ❯