Digital Support Technician Apprentice
- Hiring Organisation
- Citizen Housing Group Limited
- Location
- Unit 4040, Lakeside, Birmingham, West Midlands, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,526.20 to £23,492.04 a year
optimisation of Amazon Connect contact centre solutions. Assist in creating and maintaining dashboards and reports to monitor system performance and customer experience metrics. Support the continuous improvement of digital channels and AI-powered functionalities within Amazon Connect; this includes building flows, dialogues, and interactions that meet customer needs … keep digital process documents up to date, such as step-by-step guides or change logs. Training We are looking for a motivated Digital Support Apprentice to join our Service Improvement team within the Customer Experience Directorate. This is an exciting opportunity to gain hands-on experience with contact ...