3 of 3 Remote/Hybrid Apprenticeship Windows Jobs

resolution details to the customer Some of the systems you may be expected to use, administer and help maintain on a daily basis include: Windows 11/10 Active Directory/Microsoft Entra Microsoft Office 365 Microsoft Azure Microsoft Intune Microsoft SharePoint Microsoft Teams Business Central/Dynamics … Freshservice ITSM Key Core Competencies and Skills Required: Wide knowledge of Windows 10/11 operating systems Excellent communication and customer service skills, both written and verbal Ability to collaborate and work well with others Ability to take ownership of work and see it through to completion, both alone ...

Provide 1st Line Support to customers via phone, email, and ticketing systems Log, categorise, and manage support tickets to resolution or escalation Assist with Windows 11 troubleshooting, configuration, and general desktop support Support Microsoft 365 applications, including account management and basic administration Build, configure, and deploy laptops and other … team in a hybrid environment Desirable Skills (Not Essential) Basic understanding of computer hardware and operating systems Familiarity with Microsoft 365 and Windows operating systems. Previous customer service experience Knowledge of ticketing systems or ITIL concepts Full UK Driving Licence (required for occasional site visits) What We Offer: Full ...

phone, and using remote support tools. Build and upgrade computers, set up printers, and help maintain office equipment. Install and update software such as Windows, Microsoft Office, and other business applications. Assist with setting up and fixing internet connections, Wi-Fi, and other network devices. Learn about cloud services … your workplace mentor and from the team at Baltic Apprenticeships. Desired Qualities, Skills and Knowledge Excellent communication skills and telephone manner Knowledge of Windows OS and Microsoft Office packages Ability to think on your feet and solve any complex issues with empathy Keen to learn Desire to gain further ...