3 of 3 Remote/Hybrid Apprenticeship Windows Jobs

work. The role involves providing excellent customer service and technical assistance by troubleshooting and resolving IT issues. Role Provide end-to-end support for Windows and Mac Desktops and the Microsoft 365 suite (One Drive, Outlook, Teams, Word, Excel and SharePoint) Manage user accounts, permissions, and groups via Active ...

status and progress of tasks and update tickets. Ensure the customer is satisfied with the resolution by placing a confirmation call. Assist with Windows and MAC hardware installations and configurations. Work alongside other engineers to deliver top tier technical support, ensuring all steps and information is logged ...

Role Deal with day-to-day IT support requests from users via phone, email, and Microsoft Teams whilst providing excellent customer service Support both Windows & Mac hardware/software including iOS mobile devices Supporting our Enterprise resource planning (ERP) software Meeting room and desk setup/support – AV, ethernet ...