IT Apprenticeship
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
an appropriate & efficient manner Ticket management following agreed process Escalate repeat calls, customer dissatisfaction or excessive repeat calls to Senior Management Team Ensure all SLA deadlines are reviewed regularly to reduce breaching across response and resolution SLA's Assist with ticket reviews to improve quality of service Monitoring of the More ❯
Employment Type: Advanced apprenticeships
Salary: £20,000
Posted: