Harrogate, North Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
including printers, routers, switches, and RAM Configure VLANs and support network device setup and maintenance Install and update operating systems, office suites, and software packages Apply regular system updates, security patches, and driver installations through remote management tools Respond to support tickets and technical queries across multiple channels phone, email, messaging, and video Provide timely first-line support for … interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout of a new cloud-based virtual desktop infrastructure Use PowerShell and other More ❯
values of integrity, honesty, and transparency guide every project they undertake. As an IT Apprentice at Symbol, you will gain hands-on experience in various IT support functions and security processes. This is a fantastic opportunity for a motivated and individual passionate about kickstarting a career in IT. In this role, youll work towards your IT Support Level … Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Engage in essential security processes, including password resets, group policy implementation, and anti-virus configurations. Use Heat/Colt ticketing systems to log, track, and escalate IT issues. You will support with SLA adherence and document tasks thoroughly. Assist with hardware setup, including … hard drive replacements, routers, switches, Wi-Fi servers, wireless headsets, and printers. Conduct software and driver updates, security patches, and ensure systems are running smoothly and securely. Configure network devices, including Wi-Fi ports and servers, and troubleshoot both wired and wireless connections. Gain hands-on experience with cloud tools like Meraki for remote configurations and management. Full training More ❯