2 of 2 Apprenticeship Service Delivery Jobs in Yorkshire

The Application Support Apprentice will support the delivery, maintenance, and enhancement of business-critical applications that underpin core services across the organisation. This role is key to ensuring that staff and students can effectively use digital tools and systems that support teaching, learning, and operational delivery. Role This is … a hands-on, customer-facing role offering valuable experience within a dynamic IT environment, helping to build practical skills while contributing to the reliable delivery of essential digital services across the organisation. Main responsibilities: Support the development, implementation, and maintenance of the College’s primary business information systems, in … with infrastructure engineers to develop integrated IT solutions that address root causes, improve functionality, and support digital transformation. Respond to user-reported incidents and service requests in line with agreed Service Level Agreements (SLAs), maintaining a high standard of customer service and issue resolution. Assist in analysing More ❯

and 3rd line support to staff by way of advice and making direct, operational changes to ICT systems whilst delivering value to ensure the Service delivery is of a high and professional quality for all users Support systems and implementation involving infrastructure and security and making relevant upgrades More ❯