2 of 2 Apprenticeship Freshdesk Jobs

to relevant managers that cannot be handled solely immediately. i.e. Aftersales related complaints to head of departments Accurately log and monitor all complaints via Freshdesk Ensure time scales are met by following up outstanding issues and closing complaints off within the specified timescales Effectively handle complaints whilst limiting costs spent More ❯

team, including handling emails, phone enquiries, and customer queries. Support the team by taking phone calls and logging and tracking customer support tickets in Freshdesk, our call logging system, and following up on any actions. Maintain and update client records and data within our CRM system- Freshdesk and maintain accurate More ❯