2 of 2 Apprenticeship IT Analyst Jobs

As an IT Service Desk Analyst Apprentice, you'll be the first point of contact for service users and customers seeking support, information, or access to IT services. You’ll provide first-line technical support across multiple channels - including phone, email, digital platforms, and self-service tools. Role Act as the first point of contact for all … incoming IT support requests via phone and email Log, track, and manage tickets using our service management platform Ensure timely resolution of issues in line with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) Monitor business-critical systems and automated processes, taking proactive action when needed Set up, image, and support laptops, desktops, mobile devices, and other IT equipment Provide technical support for core systems including Office 365 and Active Directory Liaise with third-party suppliers to escalate and monitor support calls Collaborate with IT Projects, Development, and Business Change teams Deliver first-time fixes for common incidents and service requests Process hardware/software orders and raise Purchase Orders Attend weekly online seminars, working towards More ❯

We are looking to recruit an Apprentice IT System Engineer who is a hardworking, organised individual with flexibility and a willingness to learn. Role Becoming a valued part of the Security Services team Learning how to provide technical support Helping the existing staff, to deliver IT support services to clients Managing the helpdesk system, ensuring all calls and … and globally recognised The skills, knowledge and experience you will gain whilst on the programme are invaluable, giving you the best possible start in your professional career within the IT sector Training The role offers long term security and the opportunity to progress into a permanent position Apprenticeship Standard Information communications technician (level 3) Training Provider ESTIO TRAINING LIMITED … Closing Date Friday, 31st October 2025 Start Date Monday, 10th November 2025 Desired Skills Attention to detail Problem solving skills Logical Keen to learn new technologies Understanding of IT systems Good work ethic Strong customer service skills Adapt to new tasks Qualifications 5 GCSE's including English and Maths GCSE, grade (A*-C/9-4 or equivalent) (Essential More ❯