1 to 3 of 3 Apprenticeship ITIL V3 Jobs

broad understanding of the University’s organisational structure, business functions, strategic aims and key stakeholders to accurately assess the impact of issues Participating in ITIL-based Incident and Problem Management in line with documented processes Updating the IT Services Status Page and social media in response to service outages Occasionally more »

and troubleshooting of hardward and software applications Carrying out daily checks on key systems and services Providing 1st/2nd line support within an ITIL Environment - supporting Customers on Windows, Linux and Apple Mac You will be taking and dealing with approximately 20 - 50 calls/tickets a day Installing more »

the Job: Provide an excellent level of customer service to staff and students. IT systems support across a cluster of schools. Support an active ITIL based helpdesk. Support a wide range of hardware and software solutions across a variety of teaching and learning environments. Be part of large and exciting more »