2 of 2 Apprenticeship Issue Tracking Jobs

range of IT systems. Role Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms Collaborating with second-line support on complex troubleshooting and issue resolution Diagnosing and resolving basic network connectivity issues, escalating where needed Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment Participating in security training … and supporting the enforcement of internal IT security policies Communicating clearly with team members and end users to ensure effective support and issue tracking Training Information Communications Technician Level 3 Apprenticeship Standard Possible full-time position within the business and progression onto a Level 4 programme Apprenticeship Standard Information communications technician (level 3) Training Provider BALTIC TRAINING SERVICES More ❯

Typical Day in the Job: Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms. Collaborating with second-line support on complex troubleshooting and issue resolution. Diagnosing and resolving basic network connectivity issues, escalating where needed. Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment. Participating in security training … and supporting the enforcement of internal IT security policies. Communicating clearly with team members and end users to ensure effective support and issue tracking. You will be trained and mentored on the job and supported by the expert team at Baltic Apprenticeships. Desired Qualities, Skills, and Knowledge: Confident communication and a proactive, customer-focused mindset. A real interest in More ❯