1 to 25 of 39 Apprenticeship Office-365 Jobs

of approved technical solutions To keep abreast of technical developments of operational & technical importance to the business and customers Provide technical support and assistance to end-users regarding Microsoft 365 and Azure Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues Troubleshoot and resolve More ❯

phone, email, and in person. Troubleshoot hardware and software issues logged by end-users. Log and track support requests using the service desk ticketing system. Create and support Microsoft 365 user accounts. Image and provision new desktops, laptops and mobile devices via Microsoft Intune. Support software deployment, updates, and patching across the network. Help manage user accounts, permissions, and More ❯

explain technical concepts in simple terms Organised and methodical approach, capable of prioritising multiple tasks in a busy, fast-paced environment Knowledge of Microsoft Windows 10 and 11, Microsoft 365, and Apple iOS devices Proactive team player with the ability to take ownership of tasks, see them through to completion, and adapt to changing priorities Keen interest in emerging More ❯

issues with the company’s helpdesk ticketing system and escalating where required to senior engineers Resolving phone, desktop & laptop issues across all departments– user queries for login issues, Microsoft 365, VPN, hardware issues, printers and Wi-Fi Supporting Windows 11, Windows Server 2022 and IOS platforms through InTune Creating and maintaining operational documentation, processes and procedures Owning, managing and More ❯

Fault finding desktop, laptop and servers at both a hardware and operating system level Helping our clients with their IT problems via email, telephone and remote-control tools Office 365 and Active Directory user and systems management Installation, configuration and maintenance of various cloud systems such as anti-spam, firewall, DNS and email services Training Information Communications Technician More ❯

policies, compliance requirements, and data protection standards What You’ll Bring: Proven experience in first-line IT support or a similar technical role Strong knowledge of Windows OS, Microsoft 365, and fundamental networking principles Awareness of **cybersecurity best practices** and incident response Excellent communication skills with a customer-first approach. Ability to prioritise tasks and stay organised under pressure More ❯

somebody with a natural aptitude towards all things IT. We offer full on and off-site training to the right individual. Role Knowledge of Microsoft Office products & Office 365 Installing Windows and Mac based operating systems on to customer’s devices Understanding of basic networking, IP configuration, and troubleshooting connection issues Able to use basic NTFS & FAT32 More ❯

Configure and test new IT equipment including desktops, peripherals, routers, and software such as Microsoft Office and operating systems Gain foundational knowledge in networking, cloud services (e.g., Microsoft 365), and be introduced to tools like TeamViewer and basic scripting over time Training Information Communications Technician Level 3. Full training and support will be provided by your workplace mentor More ❯

Per annum 25 days annual leave plus bank holidays Christmas rota in place to maintain skeleton staff cover Access to training in Microsoft accreditations (e.g., Microsoft 365, Azure) Bonus payments available for achieving additional professional accreditations This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, well support you More ❯

resolving day-to-day issues quickly and effectively Carry out routine updates, checks, and backups to keep systems running smoothly Help manage and support cloud-based platforms like Microsoft 365 and Google Workspace for Education Assist with user permissions, groups, and device integrations in cloud environments Support the maintenance of school networks, including LAN/WAN, Wi-Fi, and More ❯

in IT, computing, and technology. A positive attitude with a strong willingness to learn and develop new skills. Good communication and organisational abilities. Basic understanding of Windows, Microsoft Office 365, and general IT concepts (training will be provided). Ability to work effectively both in a team and independently. Strong attention to detail and a problem-solving mindset. More ❯

LTD Reform IT is a Cheltenham-based Managed IT Service and Security provider with over 250 years of combined experience. They offer tailored IT support, cybersecurity, cloud solutions, Microsoft 365, and Apple consultancy. Their mission is to simplify tech for businesses, boost productivity, and enhance security through expert guidance and reliable service. More ❯

technology that makes a difference. Role Providing technical support to users via phone, email, and remote tools like ISL Managing user accounts, resetting passwords, and configuring MFA in Microsoft 365 Installing, updating, and troubleshooting software on Windows, macOS, iOS, and Android Monitoring systems using tools like N-Able and NinjaOne and ensuring SLAs are met Setting up and maintaining More ❯

internal documentation to troubleshoot and support senior technicians Configuring and testing desktops, peripherals, routers, and software like Microsoft Office Building foundational knowledge in networking, cloud services (e.g. Microsoft 365), and tools like TeamViewer Learning basic scripting over time Training An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence You will be More ❯

AI agents in Microsoft Copilot Studio and Azure from clear briefs Help shape our reusable agent library: simple components, patterns and checklists Connect agents to everyday tools in Microsoft 365 and test them with users Write short guides and record quick walkthroughs Measure results, log issues and iterate with feedback Share useful platform updates with the team Training Level More ❯

strong communication and customer service skills. Can organise their workloads to meet deadlines. Is reliable and is willing to ask questions when unsure. Having a basic knowledge of Microsoft 365 and Windows OS (10 & 11). Having a basic knowledge of Windows PCs, laptops, and mobiles (iOS and Android). Having knowledge of basic IT troubleshooting techniques. Your Training More ❯

Cherwell, Bomgar, RMM, Citrix. Assist with roll out and build of laptops and surfaces pro. - upgrade hard disk, replace screens, upgrade memory and battery replacements. Installing and configuring Office 365 for new users - installing soft phone systems - configuring servers on virtual machines Exposed to platforms such as (i.e: Batch, Powershell) - powershell utilisation for troubleshooting. Salary, Hours & Benefits More ❯

IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level of quality and performance. Testing and Troubleshooting: Perform More ❯

use IT tools to find and fix problems with computers, networks, and phones. Support internet and network connections, both wired and wireless. Gain experience with cloud services (like Microsoft 365 and Google Workspace). Help with data backups and recovery to keep information safe. Full training and support will be provided by your workplace mentor and from the team More ❯

Central, as well as other software development tools, to help drive digital transformation across the business. Role Supporting stakeholders to understand and use the Dynamics 365 and Office 365 platform Assisting in developing and customising solutions within Dynamics 365 Learning to build custom workflows, plugins, and web resources. Supporting deployment activities and system integration Gaining experience More ❯

line support, and more. You will be working with a supportive team that has helped numerous apprentices learn and grow. Youll also get to work with tools like Office 365, cybersecurity, and network setups, giving you a great chance to build your skills and start your future in IT. In this role, youll work towards yourLevel 3 IT More ❯

via phone, email, and ticketing system Log, manage, and update support tickets accurately Escalate unresolved issues to senior engineers Assist with user onboarding, offboarding, and account setups Support Microsoft 365, Exchange, networking basics, and security issues Provide support for mobile devices (iOS/Android) Visit client sites for hardware setup and issue resolution Assist with hardware inventory and asset … handling more complex (2nd line) issues with guidance and support What You’ll Learn (On the Job and Through Apprenticeship Training) Windows 10/11, Active Directory, and Microsoft 365 Networking fundamentals (DNS, DHCP, TCP/IP, Wi-Fi) Cloud and virtualisation (Azure, M365) Cybersecurity best practices Use of tools including NinjaOne, Zendesk, SentinelOne, and TeamViewer Customer service and … professional communication skills Technical documentation and troubleshooting Level 3 Information Communications Technician qualification (16 months, delivered remotely with workshop days) Microsoft 365 and Azure Fundamentals certifications (MS-900, AZ-900) Training Information Communications Technician Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills Potential full-time More ❯

our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Using the telephone to answer incoming support calls Hands on repairing hardware Resolving issues in office 365 Providing support remotely Configuring new devices and processing new starter requests Involvement in password resets and anti-virus configuration Networking installation and monitoring Laptop and computer repairs and More ❯

Work With: Networking: TCP/IP, VLANs, DNS, NAT, Firewalls, VPNs Infrastructure: Cabling, Wi-Fi, CCTV systems Windows Server: Hyper-V, Active Directory, file shares Linux Server basics Office 365: User administration, Exchange, SharePoint Windows 10/11: Upgrades, antivirus, Office 365 applications Skills and Qualities We’re Looking For: A genuine interest in IT and … this you will gain knowledge to have a career as an IT technician, applications technician and much more Future options to complete further training in specific subjects, e.g. Microsoft 365, Networking which can lead careers such as Network Engineers, SOC Engineers, cloud Technician Apprenticeship Standard Digital support technician (level 3) Training Provider CORNWALL COLLEGE Working Week Monday to Friday More ❯

premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell. More ❯