7 of 7 Apprenticeship Proactive Monitoring Jobs

IT Infrastructure Engineers Report breaches of the ICT acceptable use policy Update digital signage displays with content provided by school staff Keep a check on daily backup status and proactive monitoring alerting Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft More ❯

and security awareness Proactively monitor, assess, and report on all tickets against defined Incident and Request Management KPIs, ensuring that appropriate action is taken to progress tickets where required Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process Windows OS knowledge Office 365 and Outlook More ❯

and recording all work undertaken within the ticketing system. Ensuring client documentation is meticulously maintained and updated. Splitting tickets with multiple issues into individual tickets for streamlined resolution. Proactively monitoring tickets to prevent them from becoming "stale" and ensuring continuous progress. Monitoring and Management Tool Use: Regularly reviewing the Remote Monitoring and Management (RMM) dashboard and applying … automated actions within the RMM system to ensure optimal performance. Communication, Reporting, and Risk: Escalating tickets that require the expertise of a Technical Support Analyst. Maintaining clear, consistent, and proactive communication with clients, providing updates on their ticket status every step of the way. Notifying clients promptly of any changes or outages related to their issues. Full training and … Assistance and Wellbeing Program 25 Days Annual Leave plus bank holidays Opportunity to work from home on a Tuesday after probation period High-Powered Laptop for your work A Proactive Approach to Ongoing Training: We are dedicated to your continuous professional development, providing opportunities to help you build life-long skills. Desired Qualities, Skills and Knowledge: A Love of More ❯

We are looking for a proactive and customer-focused Apprentice Unified Comms Engineer to strengthen our technical support department. In this role, you will be the first point of contact for internal and external users experiencing technical issues and will provide timely and effective resolutions. Role First point of contact: Serve as the first line of support for incoming … hardware, software, networks and other IT systems. Escalation: Escalate complex issues to higher level technical teams Troubleshooting: Utilise available tools and knowledge base to troubleshoot common technical issues. System monitoring: Assist with proactive monitoring of critical IT systems and escalate potential issues Training The company may offer a full-time position at the end of the apprenticeship. More ❯

in a real-world business environment while working towards a recognised qualification. Role IT support levels 1st line 2nd line 3rd line Disaster recovery and prevention Network security & installation Proactive monitoring on critical servers IT health checks and optimisation Online and automated backups Antivirus protection and solutions Sophos Workstations and printer repairs Internet connectivity Training Information Communications Technician More ❯

platforms. Role Main duties and responsibilities: Daily Social Media Engagement: Proactively monitor and engage with our online community across LinkedIn and Instagram to foster and grow online communities through proactive and authentic engagement. This includes commenting, sharing and liking relevant content from individuals and platforms connected to our brand (e.g. those using our equipment or our clientele/operators More ❯

support for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … delivery Provide support for project-related operational tasks as required Manage the Command Centre during night shifts and weekends, ensuring service continuity Perform out-of-hours tasks, including BMS monitoring, performance board updates, and hands-on technical support ?Handle secure management of personal data in line with GDPR regulations Full training and support will be provided by your workplace More ❯