8 of 8 Apprenticeship SLA Jobs

Directory Basic troubleshooting of firewall and routing issues Managing personal helpdesk ticket queue, ensuring ticket data is clear, concise, and up to date Meeting SLA's and helpdesk targets for quality and performance Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level ...

employer, and learning - gaining qualifications with Solveway Apprenticeships! Role Provide first and second line support to all school staff in line with the IT SLA Monitor and respond to issues via the IT Helpdesk and escalate when needed Support, maintain, and troubleshoot hardware including PCs, laptops, mobile devices, printers/ ...

hardware/software Installation of equipment at customer site and providing training for use. Management of own diary to build and install projects within SLA’s Stock taking and reporting Stock ordering and management Training An apprenticeship includes regular training with a college or other training organisation At least ...

Supporting Business Unit Super Users in their understanding of the systems Contributing and continually improving knowledge base of CR related systems. Monitoring and maintaining SLA performance of software providers, seeking opportunities for improvement Conducting regular checks on system functionality to ensure it is performing in accordance with expectations Providing relevant ...

Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops ...

support function Maintain contact with customers via the phone, email and remote contact - Have to ensure customer issues are addressed promptly and within internal SLA's Training Digital Support Technician Level 3 Apprenticeship Standard: A Digital Applications Technician helps their organisation and its internal users to maximise ...

Bango environment Work closely across functions (including Engineering, Delivery, Finance and other Bango teams) to seek support when needed, ensuring priorities are aligned and SLA’s are met Responsible for documenting and implementing internal change requests within the operations team including full test plan. (i.e. certificate rotations) Keeping stakeholders updated … regarding any complex ongoing change, activity or incident affecting the service in line with contracted SLA’s Partner onboarding – configuration tasks for existing and new customers joining the Bango platform Monitoring set up and configuration, and regular thresholds review with first line team to ensure reduction on false alarms ...

You will be responsible for providing excellent customer service and supporting a combination of internal IT systems and issues at remote locations. Role We’re looking for an enthusiastic, IT-focused individual looking to develop ...