8 of 8 Apprenticeship SLA Jobs

hosting call centre functionality for both Primary and Acute health care. Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently ...

helpdesk system, escalating any priority calls as required To respond to and resolve first line IT support queries as per IT service desk SLA Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices Support common software applications (e.g. Microsoft 365, email, collaboration tools) Distribute ...

support via a range of communication channels Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently Maintain high levels of end user satisfaction, as measured through feedback and survey results Duties ...

response to any IT enquiries. We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s. ...

customers, either by phone, email, live chat or portal Ensuring all incidents and service requests are logged into ITSM package Ensuring all SLA obligations are met in the delivery of the above services Ensuring any incidents or service requests that cannot be fulfilled in a timely manner are escalated ...

standard items Ability to work well with Technical Resource Engineers, whilst still leading and owning support tickets Managing ticket resolution within the stated SLA period Training We are happy to offer: Level 6 - BSc (Hons) Digital & Technology Solutions Delivery method is virtual with one week per year in person https ...

person at the client site Manage servers (in physical and virtual environments), implementing GPO and synchronisation with cloud technologies (Office 365) Work to strict SLA’s Update and maintain internal documentation and ticket systems Communicate clearly to clients in non-technical jargon Training The successful candidate may be chosen ...

class customer service. The job holder will ensure that the delivery of service is monitored and maintained to the levels defined within agreed SLA’s and contracts. Role Build and maintain excellent internal and external customer relationships in order to develop a constantly improving service. By building trust and credibility … across the supply chain Initiate and manage continuous improvement through cost reduction initiatives and margin improvement programs Thoroughly understand and be able to articulate SLA obligations Monitor operational metrics Lead and influence by demonstrating Health and Safety behaviours and MDS values Seek opportunities to raise the profile of Health ...