6 of 6 Apprenticeship SLA Jobs

be part of our busy service desk. You will respond to IT incidents via our ticketing system working with colleagues to ensure tickets are completed within the customers agreed SLA’s. Role The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows. Quickly assimilating new technologies, being able to More ❯

important. Act as an instant and accessible point of contact for all incoming IT related issues. Gather appropriate information from customers to comprehend issues, queries or complaints. Work to SLA (service level) thresholds for incidents, requests and problems, prioritising and managing workload effectively, managing several open incidents/problems and mini projects simultaneously. Use knowledge of Hyde’s operating environment More ❯

for follow-up Contribute to preparation of RUK and Corporate presentations (e.g. Board report, Customer Connection, Group reviews, Customer Committee) Assist with dealer queries via CNQR and respond within SLA timeframes Training Level 3 Data Technician Apprenticeship Standard qualification, which includes: Level 2 functional skills in maths and English (if required) End-Point Assessment (EPA) You will receive full training More ❯

be responsible for: Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of More ❯

Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout More ❯

security processes, including password resets, group policy implementation, and anti-virus configurations. Use Heat/Colt ticketing systems to log, track, and escalate IT issues. You will support with SLA adherence and document tasks thoroughly. Assist with hardware setup, including hard drive replacements, routers, switches, Wi-Fi servers, wireless headsets, and printers. Conduct software and driver updates, security patches, and More ❯