1 of 1 Remote Apprenticeship SLA Jobs

comprehensive administration function to the business, including raising tickets, liaising with clients and internal teams and fulfilling order requests with suppliers Ensure work is carried out to all business SLA thresholds for enquiries, requests and problems Provide the best customer experience possible ensuring customer satisfaction is maintained to the highest level Act in a professional manner with regard to colleagues … business on all perceived risks, issues and possible areas for improvement Additional Duties/Responsibilities This role will also include the following: Responding to client requests and actioning within SLA’s (Service Level Agreements) Administrating client device portfolio to customers’ requirements. Organising logistics of client devices Assisting to ensure device builds are completed utilising the build room Ensuring accurate information More ❯