2 of 2 Apprenticeship Service Analyst Jobs

Service Desk Analyst, you will play a crucial role in supporting our business customers as a member of the Service Desk team. Role Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role … include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role. Key Responsibilities ...

gaining valuable workplace experience whilst working towards the qualification. Role In this role, you will bring some foundational technical knowledge, a strong customer service mindset, and a genuine willingness to learn. You will work closely with experienced colleagues in a fast-paced Service Desk environment, developing your skills … confidence over time while helping to meet key service levels and deliver a professional, friendly, and customer-focused support experience. As a member of the Service Desk team, you will be in a highly visible and customer-facing role engaging with colleagues at all levels. The team provide ...