12 of 12 Apprenticeship Service Delivery Jobs

Motormax is seeking an enthusiastic Business Administration Apprentice to support the Service Delivery Manager in delivering connected hardware and software solutions to clients. You’ll work closely with internal teams, Production, Engineering, Tech Support, and external partners to ensure efficient, high-quality service delivery. Role As an Apprentice, you’ll support the Service Delivery Manager … with tasks such as: Managing the end-to-end delivery of the Motormax camera platform and telematics integrations across customer environments. Acting as the main delivery contact for customers, ensuring clear communication, expectation management, and post-implementation support. Defining project scope, deliverables, and success criteria, creating detailed project plans, and ensuring milestones are achieved. Coordinating with supply chain … technical teams, and installers to manage stock, hardware setup, and on-site deployments. Identifying and mitigating delivery risks through proactive planning and escalation. Monitoring ongoing deployments, tracking progress against SLAs and KPIs. Organising regular check-ins, stakeholder updates, and delivery reviews. Supporting continuous improvement by enhancing delivery processes, documentation, and tools to enable scalable growth. Training This More ❯

Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout … in the Job: Proactively resolve 1st line and, where possible, 2nd line level incidents, ensuring timely escalation when necessary. Maintain high levels of call ownership, ensuring incidents, changes, and service requests are resolved efficiently and aligned with SLAs Utilise ITSM tools to track and update incidents, keeping stakeholders informed on progress Ensure compliance with processes and procedures to deliver More ❯

The Cloud Support Apprentice will join our Digital Workplace team to gain experience of working in a busy IT Service Desk whilst developing their customer service and Microsoft 365 support skills. Role The Cloud Support Apprentice will join our Digital Workplace team to gain experience of working in a busy IT Service Desk whilst developing their customer … service and Microsoft 365 support skills. They will be expected to assist in the support of Reed Co-Members in their use of Digital Workplace tools and application to new ways of working. This includes facilitating the remediation of all incidents and fulfilment of all requests that come into IT Support Services, either through delivering technical activities and fixes … or through efficiently coordinating such activities across internal and external specialists. A vital part of the role is ensuring that Service Desk tickets are tracked, updated and managed throughout, across all resolver groups, communicating effectively to all stakeholders relevant to each ticket. This role requires a broad technical capability, albeit without needing to be a subject matter expert in More ❯

lots of distance learning activities in between sessions. Day release will be required for the End Point Assessment, gateway preparation and assessment activities. Under the guidance of the IT Service Delivery Manager, you'll learn to provide excellent support, with a focus on manning the IT Service Desk – the main point of contact for users seeking IT … assistance. Your role will involve effective communication, streamlined processes, and documentation to optimise the Department's IT resources. Responsibilities: Customer Service and Support: Learning the ropes of managing our service desk on a day-to-day basis, collaborating closely with your colleagues to swiftly assess, handle, and route user requests and incidents within the IT Team. Escalating issues … inquiries are addressed professionally, promptly, and appropriately. Maintaining a pleasant, helpful, and professional attitude when interacting with customers. Learning the ropes of assessing and assigning incident tickets within our service desk software system. IT Support Gain experience in offering initial user support, which includes handling IT hardware, software, telephone, Audio-Visual support, computer and printer management, and user accounts. More ❯

be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work. Reporting to the lead consultant/managing director your duties will include: Install, support and service business customers Handle telephone calls and emails from clients … regular checks and processes Provide 1st line support to clients - via telephone, email and remote working Provide onsite support to clients Identify areas for improvement within support to improve service delivery to clients Strive to improve communication both internally and with clients Additional duties as deemed appropriate to the role and business need Part of this role includes More ❯

An excellent opportunity to join our Business Intelligence team as a Digital Transformation Apprenticeship here at Warwickshire County Council? We provide automated solutions to a range of council service areas. With the focus being on AI solutions We have an excellent track record on supporting apprentices through to permanent employment. Role The skills, knowledge and behaviours developed in this … Digital Support Technician apprenticeship aligned to this role. Collaborate with internal teams to identify opportunities for automation and digital optimisation Gather and document user requirements to assist in the delivery of end-user focused products Design, build, and test Copilot Studio agents to automate routine tasks and improve service delivery Support services in adopting AI tools and More ❯

open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and More ❯

by the business. Hardware Management: Setting up and maintaining computers, printers, and other devices. As an apprentice in our IT Services team, you will: Complete structured rotations within the Service Delivery team, including: IT Asset Management Change, Problem & Incident Management Front Office Support Team Back Office Support Team 2nd Line Support Service Transition Develop a wide range More ❯

and invoicing Cold call and onboard new accounts Book and coordinate virtual and face-to-face meetings Operations & Logistics: Work with other departments (transport, operations, etc.) to ensure smooth service delivery Marketing: Support marketing activities, including campaigns and promotions Contribute to initiatives that help grow our brand and customer base Training Business Administrator Level 3 Apprenticeship Standard On More ❯

and support both the current administration and data teams. British Liver Trust is both values-driven and data-driven, with our data being used to inform and improve our service delivery and our fundraising. The apprenticeship will provide you with strong technical knowledge as well as the ability to interpret data and provide meaningful insights. The Data Technician More ❯

Provide 1st level support for all business systems. To provide fantastic customer service during all aspects of technical support for Nash College. Provide support for related technical systems including printers, access control, mobile phones, audio visual equipment etc. Role Being friendly, patient and helpful in all dealings with end users' technical requirements Keeping the service desk tickets up … to date Respond to IT incidents, problems and requests, resolving them in line with agreed levels of service and to the user’s satisfaction, recording all information as required by local IT processes Support users in using standard office systems and other software in use across Nash College and the Shaftesbury group Set up, maintain and remove user accounts … and create a livable life. The Shaftsbury Group believes that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, The Shaftsbury Group strives to be open, enabling, inclusive and courageous in all that they do. They publish their own news, analysis and More ❯

Provide IT solutions expertise and customer service in support of the company's clients. Role Duties and key responsibilities: Windows 11 Desktop Operating Systems. Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory. Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment. Install, configure and maintain clients’ servers and … peripheral devices connected to the network. Participate in team projects that enhance the quality and efficiency of technical services. Ensure effective administration support to all departments ensuring quality customer service delivery. Attend training sessions and assist in training workshops for clients and their end-users. Undertake from time to time, other duties which may not form part of this … job description. Deliver High Level of Customer Satisfaction. To ensure excellent customer service is maintained at all times. Housekeeping standards are maintained to the Company’s requirements at all times. Develop and maintain customer site records for relevant support information. Ensure that the Helpdesk is aware of all issues and information regarding sites allocated and falling under your responsibility. More ❯