2 of 2 Apprenticeship Support Engineer Jobs

Learn skills required to become a successful IT Support Engineer while gaining experience supporting users, troubleshooting technical issues, managing Microsoft 365, building devices and assisting with servers, networks and IT projects. The successful candidate will have a passion for IT and technology, and excellent communication skills. Role Provide … remote and onsite IT support via phone, email, and ticketing system Keep customers informed with regular updates on their support requests Maintain excellent customer service and professional communication Troubleshoot common hardware, software, and connectivity issues Install, configure, and maintain Windows laptops and desktops along with MacOS devices ...

Launch your IT career as a Junior IT Support Engineer, working with an experienced team supporting global infrastructure. Gain hands-on experience with Windows and Mac systems, user support, deployments, networking and IT administration, with a clear pathway to 2nd line support. AI knowledge is a bonus. … Role Ticket Management: Responsible for logging and managing support tickets User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding. Service Request Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues Incident Management: Responsible for logging and managing incidents, ensuring ...