1 of 1 Apprenticeship Support Specialist Jobs

TechSupport function, managing customer queries by assigning an appropriate priority and setting the expectation with the user. Visit users at their desks, provide remote support and active participation when located on our Tech Bars. A good understanding incident and problem management. Responsible for resolving and troubleshooting queries, escalating to … specialists where appropriate, and managing the technical relationships with our users. Support our users on a wide range of technologies to meet the agreed Service Level Agreements. Training Information Communication Level 3 (ICT) Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship More ❯