2 of 2 Apprenticeship VPN Jobs

respond to IT support requests logged by staff Carry out simple IT fixes, such as: Password resets Helping users connect to Wi-Fi or VPN Assisting with basic software or login issues Pass more complex or unresolved issues to the IT Manager/external support 2. User & Device Setup Assist ...

through to execution Maintaining accurate job records internally on ServiceM8 software, Xero accounting platform and own spreadsheets for audit purposes Updating customers via their VPN connections on the status of jobs in line with their agreed service levels Preparation of customer spreadsheets for end of month accounts to raise charges ...