Junior Customer Support Consultant - Graduate
Manchester, North West, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Datix Limited
the appropriate resolver group. Provide customers with timely updates to their cases in line with Service Level Agreements. Develop strong customer relationships through direct communication to achieve highest levels of customer satisfaction. Proactively review customer accounts and manage their own case queue in line with Service Desk procedures. Escalate high … of customer satisfaction. Assist in the promotion of new developments and applications ensuring customers are always aware of latest functionality and products available. Follow communication procedures, guidelines and policies. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer … Customer Support: Possesses a passion for providing exceptional customer support, demonstrates empathy towards customer concerns, and has a strong drive to resolve their issues. Communication: Excellent communication skills, both written and oral, allowing for clear and effective interaction with colleagues and customers. This includes providing case updates, generating reports more »
Employment Type: Graduate, Work From Home
Salary: £22,000
Posted: