Graduate IT Support Technician
Sheffield, South Yorkshire, Yorkshire, United Kingdom
Nicholas Associates
with our IT partners § Assist in the implementation and maintenance of IT systems and infrastructure. § Monitor and manage service requests, ensuring timely resolution and communication with clients. § Collaborate with SMH stakeholders and clients to understand their requirements and provide tailored solutions. § Document and maintain accurate records of service requests, resolutions … programs Requirements: § Microsoft qualifications would be beneficial. § Proven experience in IT support or a similar role. § Strong technical troubleshooting and problem-solving skills. § Excellent communication and people skills. § Ability to manage multiple tasks and priorities effectively. § Knowledge of ITIL or other service management frameworks is a plus. § Customer-focused mindset … Oriented Skills: § Strong customer service skills, with the ability to build and maintain positive relationships with colleagues, IT partners and clients. § Excellent communication skills, both written and verbal, to effectively interact with clients and team members. § Ability to empathise with colleagues and clients and understand their needs More ❯
Employment Type: Graduate
Salary: £35,000
Posted: