Senior Service Desk Analyst
- Location
- Aberdeen City, Scotland, United Kingdom
Experience ITIL v4 qualification or equivalent experience. Experience supporting customers in the Energy, Oil & Gas or other regulated environments. Understanding of ISO / IEC 20000, ISO 27001 or equivalent service and information security standards. Experience mentoring colleagues or providing technical leadership … Experience contributing to Problem Management, Continual Service Improvement, service transition or operational readiness. Relevant Microsoft technical certifications or equivalent practical experience. Key Personal Attributes / Behaviours Takes ownership and remains accountable for the outcome, not simply the activity. Takes pride in the quality, accuracy and completeness of their work. ...