8 of 8 ITIL Jobs in Aberdeen

improvements. Qualifications Experience in a Service Delivery Management or Service Support role. Experience supporting business-critical IT services within a medium to large organisation. ITIL Foundation certification (v3 or v4). Strong analytical and service reporting capability. Experience managing incidents, escalations and service issues. Strong communication and stakeholder management skills. ...

escalated to the 3rd Line Team. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. ...

several hundred real tickets a month alongside a monthly patching cycle. The service runs inside the customer's own ServiceNow platform and their ITIL-aligned incident, request and change processes. You won't be introducing our tooling — you'll be making our delivery work well inside theirs, and evidencing that … Working with ITSM tooling — incident, request, change, problem and knowledge management, and how SLA clocks and hold reasons actually behave Strong working knowledge of ITIL — certification expected Major incident management and post‐incident review in a 24×7 environment Enough technical literacy across cloud and infrastructure to hold a credible ...

hybrid environment, including offshore and on‐premises components. You will contribute to runbooks, guard against configuration drift, and mentor junior engineers while operating within ITIL/ServiceNow frameworks. #J-18808-Ljbffr ...

Defender/Sentinel, NCSC, NIST and ISO 27001. Experience engaging with senior customer stakeholders and acting as a trusted technical advisor. Strong understanding of ITIL‐aligned service management and managed service environments. Excellent leadership, stakeholder management and communication skills, with the ability to communicate effectively at both technical and senior … business levels. ITIL v4 Foundation and relevant senior Microsoft certifications such as SC-100, MS-102 or AZ-305. Desirable Requirements: Experience working within regulated industries such as energy, public sector or financial services. Experience building or scaling technical teams, capabilities or service offerings. Knowledge of automation and Infrastructure ...

Solution, Oracle Cloud Infrastructure and Microsoft 365 tenant administration beneficial Strong automation and scripting, particularly PowerShell and Infrastructure as Code Enterprise production environments under ITIL/ServiceNow strongly preferred; energy, offshore, critical‐infrastructure, consultancy or managed service provider background a plus Engineering on‐call/escalation model supporting 24x7 … connectivity problem, a failed patch deployment, a recurring backup problem, a major incident. The service runs in the customer’s own ServiceNow environment and ITIL‐aligned incident, request, change, problem and knowledge‐management processes, so accurate ticket updates, sensible risk assessment, good documentation and disciplined change execution matter alongside engineering ...

ensuring efficiency and KPI/SLA alignment. You will support growth and strengthen customer relations across geographies, while maturing service management practices with an ITIL framework. The role offers opportunity to influence processes, manage diverse teams, and drive continuous improvement in a dynamic technology services environment. #J-18808-Ljbffr ...

processes aligned to industry best practice. As a Service Delivery Manager, You Will Develop, implement, and continually improve Service Management processes aligned to the ITIL framework Manage services to ensure adherence to agreed SLAs, KPIs, and contractual commitments Support and oversee multi-contract service delivery across different geographies Lead, motivate … performance insights Chair and contribute to service delivery and contract monitoring meetings Support service growth by embedding scalable, repeatable delivery processes Requirements A recognised ITIL qualification, with practical experience applying ITIL principles in a live service environment Experience leading and coordinating teams across different locations, creating clarity, consistency, and engagement ...