server, storage, back-up & recovery, SAAS, PAAS, IAAS and security services Experience and knowledge of cloud infrastructure services including tooling and security Understanding of ITIL practices Ability to think logically and demonstrate strong analytical and problem-solving skills Experience implementing packages and working with vendors Cloud Server, Storage & backup and more »
and procedures Experience of building and maintaining excellent relationships with customers IT troubleshooting skills Delivering a consistent first-class service to customer Awareness of ITIL processes and functions, Experience of working in a user support role Excellent communication skills Confidence working in different onsite environments Technical Certs/Offshore Certs …/Expenses ITIL Foundation V4 qualification or working towards Benefits At Sword, our core values and culture are based on caring about our people, investing in training and career development and building inclusive teams where we are all encouraged to contribute to achieve success. We offer comprehensive benefits designed to more »
a Service Desk Analyst for a contract position, located in Aberdeen. ROLE: To help develop, implement and operate a service desk structure based on ITIL practices in order to support users and manage maintenance and use of the IT systems (software and hardware) throughout the company. Communicating with IT providers … Microsoft technologies Experience in desktop support both hardware and software Good interpersonal skills as well as a general interest in emerging technology Training requirement: ITIL foundation awareness Full training in use and maintenance of AX and any other company software MCP CompTIA training Telecoms system training to be competent in more »
