1 to 25 of 89 ITIL Jobs in Scotland

across multiple suppliers and support teams.Knowledge of ITSM best practices, including Incident, Knowledge, Problem, Service Level, and Supplier Management, with a good understanding of ITIL frameworks.Experience analysing incident trends, recurring issues, and knowledge usage metrics to identify opportunities for service improvement and increased operational efficiency.Strong analytical, organisational, and communication skills ...

NIST, and CIS. Strong communication, analytical, and presentation skills. Solid understanding of network traffic flows, vulnerability management, and penetration testing principles. Knowledge of ITIL processes (Incident, Problem, Change Management). Ability to work independently and thrive in a 24/7 on-call environment. Education & Experience 3-5 years' experience ...

improvement initiatives. Analytical mindset with experience in data interpretation, reporting, and trend analysis. Understanding of SLA/KPI frameworks and service management principles (e.g., ITIL desirable). Key Competencies Calm and decisive under pressure Highly organised with strong attention to detail Clear and confident communicator Proactive problem-solver Strong commercial ...

platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system monitoring, and incident management; ability to collaborate effectively with technical ...

services delivery to business areas, with the quality levels defined in the agreed SLA’s. • Responsible for OT Service conformance in accordance with ITIL best practice and Group Global standards for Service Desk operation, Change Management, Incident Management, Configuration Management, Problem management and Reporting. • To establish and assure the required ...

working in a regulated and customer-focused environment, ideally within financial services. Experience using enterprise ITSM platforms and producing relevant management information and reporting. ITIL 4 Foundation certification or higher. Experience with ServiceNow or a comparable enterprise ITSM platform. Knowledge of operational resilience, business continuity, and disaster recovery frameworks. Experience ...

problem and change management processes Producing governance reports and performance dashboards Working with suppliers and operational teams to ensure service delivery commitments are met ITIL Service Management experience Strong communication and stakeholder management Analytical and reporting skills ServiceNow experience Root cause analysis and problem-solving Customer service and relationship management ...

experience with ServiceNow UI, navigation, standard tables/forms, Flow Designer, and core modules (ITSM, CSM, or HRSD). Methodologies: Strong background in ITIL/ITSM processes and Agile/Scrum delivery frameworks. Tooling: Proficiency with Jira, Confluence, Microsoft Visio/Lucidchart, and ServiceNow Agile Engine. Skills: Strong analytical, communication ...

work under own initiative and motivated to learn. Team player that contributes to team discussions and seeks clarification when unsure Basic knowledge of ITIL standards some knowledge of Microsoft operating systems and products, with an emphasis on Windows 10, as well as Microsoft Office 365, able to operate confidently with ...

authentication,collaborationand productivity platforms. Experiencemaintainingthe security,resilienceand availability of business-critical infrastructure services. Strong technical troubleshooting,communicationand stakeholder engagement skills. Desirable Relevant professionalcertificationsuch as ITIL 4, Microsoft, Cisco, Palo Alto, PRINCE2 or equivalent. Experience working within and IT role within the Further or Higher Education sector. Experience with enterprise virtual ...

experience managing application support teams and customer environments in a hosted or cloud-based setting.* Strong working knowledge of ITSM practices and frameworks (e.g. ITIL), with experience implementing structured support processes.* Demonstrated ability to plan and manage software releases and communicate technical changes to customers and internal teams.* Experience working ...

improvements. Qualifications Experience in a Service Delivery Management or Service Support role. Experience supporting business-critical IT services within a medium to large organisation. ITIL Foundation certification (v3 or v4). Strong analytical and service reporting capability. Experience managing incidents, escalations and service issues. Strong communication and stakeholder management skills. ...

Business Voice. Preferred Qualifications HND or BSC/Degree in Computer Science. Relevant certifications & accreditation – e.g. CompTIA, Microsoft, Azure Fundamentals would be an advantage. ITIL v4 certification (or willingness to work towards it). Current Driving License and own car required. Redsquid Communications Ltd is an equal opportunity employer. ...

experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs ...

experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs ...

improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition … Computer Science, Information Technology, or related field. Proven experience as an ITSM Consultant or similar role, preferably in consultancy environments. Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred). Experience with SERVICENOW Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects and priorities ...

customer-facing delivery environment. A structured approach to documentation, governance, quality and continuous improvement. Collaborative working style with a focus on customer outcomes. ITIL Foundation or equivalent service management experience. Experience with Microsoft technologies, enterprise applications or customer-specific systems. Experience working in managed service or regulated customer environments. ...

ability to work independently and manage multiple priorities in a dynamic environment. Desired: Knowledge of database automation, monitoring and reporting tools. Experience working within ITIL-based service management environments. Exposure to cloud-hosted database platforms and hybrid infrastructure environments. Willingness to learn new skills and technologies to broaden understanding ...

experience negotiating difficult situations to a successful conclusion. Proven experience in a 2nd line IT support role within a Desk Side environment and understand ITIL best practice Strong technical knowledge of Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs ...

platform architecture design, security and role model design, integration assessment, mobile strategy Leading the team in development of the systems implementation and integration. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition … Computer Science, Information Technology, or related field. Proven experience as an ServiceNow Developer or similar role, preferably in consultancy environments. Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred). Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects and priorities effectively. Experience ...

platform architecture design, security and role model design, integration assessment, mobile strategy Leading the team in development of the systems implementation and integration. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM governance, metrics, and continuous improvement initiatives. Support service transition … Computer Science, Information Technology, or related field. Proven experience as an ServiceNow Developer or similar role, preferably in consultancy environments. Strong knowledge of ITIL framework (ITIL v3 or ITIL 4 certification preferred). Excellent analytical, problem-solving, and communication skills. Ability to manage multiple projects and priorities effectively. Experience ...

Service Level Agreements. You will be educated to a Degree Level, preferably at a Masters Level, or with equivalent professional experience and in ITIL (Professional Best Practice Qualifications used in Technology Services). Managerial competencies including excellent team-working and communication skills, written as well as verbal, leadership and organisational ...

Data Historians Telemetry Communications Systems Desirable Experience Experience supporting Critical National Infrastructure (CNI) environments. Knowledge of OT cybersecurity principles and best practices. Familiarity with ITIL service management processes and frameworks. Experience working within highly regulated operational environments. #J-18808-Ljbffr ...

development of business architecture and analysis capabilities**Key Skills & Qualifications****Education*** Degree in Business, Information Systems, or related field* MBA or relevant certifications (PRINCE2, ITIL, BA Diploma) are a plus**Experience*** 10+ years of experience in Business Architecture/Business Analysis/IT transformation* Strong understanding of ERP systems ...

platforms.Knowledge of Microsoft Intune, MECM/SCCM, or equivalent endpoint management platforms.PowerShell scripting and automation experience.Experience supporting large-scale enterprise endpoint environments.Familiarity with ITIL-based operational environments.Experience working within secure facilities or restricted-access environments.We are a Disability Confident EmployerCapgemini is proud to be a Disability Confident Employer (Level ...