17 of 17 ITIL Jobs in Scotland

Microsoft Office applications • Experience with iOS and Android mobile device operating systems Desirable • 1-2 years’ experience in a Service Desk Role • Familiar with ITIL principles and standards such as reporting and incident management • Experience in IT Service Desk ticketing systems • Understanding of Microsoft Active Directory for managing users ...

other offices located in the United Kingdom to provide physical support About You: To be considered for the role you will need to have:- ITIL V4 Foundation or previous Service/Support Desk experience Exposure to Microsoft 365 Admin Centre, AD Good customer service skills Self-motivated Excellent time management ...

organisational and decision-making abilities. Ability to motivate teams and drive a positive working culture. Experience handling escalations and resolving operational challenges. Understanding of ITIL or IT service management principles is desirable. About the Team Leader Role This role is ideally suited to an experienced IT leader who enjoys balancing ...

knowledge and understanding of the IT lifecycle and experience of the business and its suite of applications. - Knowledge and experience of Service Management/ITIL to ensure the operational service is maintained and managed effectively and efficiently. - Understanding of release management tools, version control systems, and CI/CD pipelines. ...

issues, ACLs, and customisations. Proficiency in JavaScript, AngularJS, HTML, and ITSM best practices. Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) ITIL Foundation Desirable Skills Strong communication and stakeholder management skills. Excellent problem-solving and analytical abilities. Ability to work effectively in fast-paced delivery environments. ...

expertise. Deep knowledge of ITSM, ITOM, ITAM, CMDB, IRM, BCM, TPRM and related modules. Experience with Agile delivery methodologies. ServiceNow CSA and CAD certifications. ITIL Foundation certification. Strong stakeholder management and communication skills. This is an excellent opportunity to work on a large-scale transformation programme with a long-term ...

working in Agile/Scrum environments. Strong communication and stakeholder management skills. Certifications Required ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Desirable ServiceNow CIS certifications (ITSM, Discovery, Event Management, IRM or TPRM ...

manage a multi-skilled service delivery team both internal and via partners. • Excellent communication skills. • Ability to meet strict deadlines. • An awareness of ITIL V3 or V4 and ability to understand the full-service lifecycle. • Project Management experience and qualification, Prince 2 or equivalent would be an advantage.? • Ability ...

applications is important. The right person will have hands-on administration experience in at least one of the core platforms, a working knowledge of ITIL service management principles, and the organisational ability to manage multiple workstreams without dropping things. The role will pay around £45-55K base ...

field. Certifications: Proven Microsoft Professional. SC-300 (Identity & Access) and/or AZ-500 (Azure Security) are highly preferred. SC-100 (Cybersecurity Architect) and ITIL are a big plus. Soft Skills: Strong verbal and written communication in English experience with Agile methodologies (Jira) and technical workshop facilitation. TPBN1_UKTJ ...

Developer - Key Skills: Skilled in RPG Development Degree or equivalent experience in IT Strong experience in software development and life cycle methodologies Knowledge of ITIL and change-controlled environments Solid database and problem-solving skills Experience leading or mentoring others RPG Developer - Hybrid Due to the volume of applications received ...

experience of Snowflake Cortex. Must have ability to guide process experts to the right implementation approaches which aligns with industry standards and commonly accepted ITIL best practices. Ideally you will have a strong background in ITSM, working with a Common Service Data Model design/Cloud enablement. By applying ...

multi-site network transformation Desirable Cisco certifications (CCNP, CCIE Enterprise Infrastructure, or equivalent) Experience integrating SD-WAN with security platforms and cloud environments ITIL or enterprise governance exposure Automation and infrastructure-as-code exposure ...

technology-led business. You'll be customer-focused, highly organised and comfortable managing multiple priorities in a fast-paced environment. Experience working within ITIL-based processes, handling incidents, problems and service requests is essential, alongside the ability to communicate effectively with both technical and non-technical stakeholders. We're looking … continual service improvement initiatives. Requirements: Previous experience within a Service Desk, IT Support, Application Support or Technical Support role. Experience working within an ITIL-based environment. Experience operating against customer SLAs. Strong customer service and stakeholder management skills. Excellent written and verbal communication skills. Strong Microsoft Office skills, including Excel ...

update and manage tickets within ServiceNow * Maintain accurate documentation of incidents and resolutions * Deliver high quality customer service to end users * Follow defined ITIL based processes and procedures Required Skills and Experience * Proven experience in Level 2 IT support or similar role * Strong understanding of IT fundamentals including networks, hardware … software issues * Familiarity with Microsoft Office applications and Lotus Notes * Experience supporting mobile devices * Understanding of data backup techniques * Experience working within an ITIL environment * Strong communication and customer facing skills * Logical and analytical approach to troubleshooting * Ability to work independently and manage workload effectively Desirable * Familiarity with Microsoft SCCM ...

support via phone, email, remote tools, and floor-walking as part of a rota Troubleshoot and resolve incidents, escalating in line with Service Desk ITIL processes Support onboarding/offboarding, including setup and deployment of user equipment Manage laptops, mobile devices, and remote working tools Assist with AV/… Support role Strong troubleshooting and problem-solving skills Excellent communication and customer service skills Ability to work under pressure and prioritise effectively Knowledge of ITIL processes Experience with Microsoft Office 365 and common workplace technologies Able to work independently and as part of a team Apply now to speak with ...

/compliance protocols, and perform performance tuning to ensure stability. Define end-to-end ServiceNow architecture aligned with enterprise standards and roadmap, designing across ITIL modules (ITSM, ITOM, ITAM, CMDB, BCM, S2P, IRM, TRPM) Key Responsibilities Strong experience in ServiceNow Scripting: Business Rules, Client Scripts, Script Includes, UI Policies … design artifacts, and knowledge articles Support audits, compliance checks, and platform governance requirements Certifications: ServiceNow CSA (Certified System Administrator) ServiceNow CAD (Certified Application Developer) ITIL Foundation Experience in JavaScript, AngularJS, HTML, and ITSM best practices. Desirable Skills: Excellent communication and interpersonal skills Strong problem solving and analytical abilities Good team ...