7 of 7 ITIL Jobs in Scotland

with on-call or extended-hours support when required. Qualifications: Active SC Clearance required and evidence of government engagement within the last 12 months. ITIL Foundation certification or equivalent service management training preferred. CompTIA A+ or equivalent hardware support certification desirable. Education Requirements: Minimum of A-levels or equivalent vocational ...

customer Possess excellent customer communication skills Have experience of producing and updating technical documentation to a high standard Be experienced working within ITIL framework particularly around change control What we do for you: At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make ...

Self-starter who can help to formulate tactical plans to achieve department strategy. Desirable Experience working within a complex enterprise IT environment. Understanding of ITIL principles and best practices. Experience supporting multi-vendor hardware and software environments. Experience handling escalations and resolving complex user issues. What We Offer 23 days ...

problem-solving skills, a logical approach to troubleshooting and the ability to communicate effectively with both technical and non-technical colleagues. Experience working with ITIL processes, change management or ISO 27001 security standards would be beneficial. We're particularly interested in candidates who enjoy learning, take ownership of technical challenges ...

working with business stakeholders, IT teams, Project Managers, and third-party vendors. Ideally holds relevant project/programme delivery certifications (e.g., PRINCE2, MSP, Agile, ITIL, P3O). Benefits 18-month fixed term contract Salary up to £56,921 + additional benefits Hybrid working model (2 days per week ...

closely with technical teams and suppliers to improve service reliability and operational performance. Supporting IT governance, compliance, and continual service improvement initiatives aligned to ITIL best practices. Facilitate and/or assist with Operational Readiness meetings to ensure all IT artefacts & governance are collated and accurately documented What … supporting root cause analysis . Excellent stakeholder management, communication, and organisational skills. Experience producing reports and dashboards using Excel, Power BI , or similar tools. ITIL Foundation certification (v3 or ITIL 4). Desirable Experience within a regulated, transport, operationally critical, or safety-critical environment. Knowledge of ISO 27001, Cyber Essentials ...

where required Collaborating with wider technical teams to achieve successful outcomes Supporting users with advice, guidance and training on IT systems and equipment Following ITIL-based service management processes and best practices Maintaining accurate records and documentation within the service management platform What we’re looking for: Strong customer service … prioritise and manage multiple tasks effectively Strong troubleshooting and problem-solving skills A proactive attitude and willingness to take ownership of issues Desirable ITIL Foundation certification or knowledge of ITIL processes Experience working within an IT Service Management (ITSM) environment Inclusion We believe that diverse perspectives, experiences and backgrounds make ...