25 of 25 ITIL Jobs in Scotland

Experience supporting desktop and laptop hardware. Strong troubleshooting and problem-solving skills. Good verbal and written communication skills. Customer-focused approach. SC Clearance Desirable ITIL Foundation certification. CompTIA A+ certification. Microsoft Fundamentals certification. Experience with ServiceNow or similar ITSM platforms. Mobile device support experience. ...

Active Directory administration experience. Experience supporting desktop and laptop hardware. Strong troubleshooting and problem-solving skills. Excellent communication and customer service skills. Desirable Skills ITIL Foundation Certification. CompTIA A+. Microsoft Fundamentals Certification. Experience using ServiceNow or similar ITSM tools. Mobile device support experience. ...

laptop hardware. Strong troubleshooting and analytical skills. Excellent communication and customer service skills. Ability to work independently in an onsite environment. Desirable Skills ITIL Foundation Certification. CompTIA A+ Certification. Microsoft Fundamentals Certification. Experience using ServiceNow or other ITSM platforms. Mobile device support experience. Security Requirements Due to the nature ...

team. What we're looking for Experience in an IT Service Delivery, Service Management or Customer Success role within Managed Services. Strong knowledge of ITIL principles and service management best practice. A proven track record of managing client relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently ...

with Active Directory, basic network connectivity (LAN/WAN/TCP-IP), and PC hardware diagnostics. Desirable Skills Holds certifications such as CompTIA A+, ITIL Foundation, or Microsoft Fundamentals. Prior experience using ticketing tools like ServiceNow. Familiarity with supporting mobile devices or MDM platforms. Location: Edinburgh - Onsite | 6 Months Inside ...

environments. Strong stakeholder management skills with senior business and technical leaders. Experience balancing operational delivery with transformation programmes. Excellent knowledge of modern ITSM and ITIL practices. Desirable Experience Government, Defence, National Security or other highly regulated environments. Experience supporting digital transformation programmes using GDS-aligned approaches. SIAM or multi-supplier ...

administer and remove account access for SLC and third-party employees under the Joiner, Mover, Leaver process. Assist with documents for internal processes, following ITIL recommended standards. Assist with maintaining and creating work instructions of existing and new tasks. Create documentation/Knowledge of first-time fixes for end users. ...

with Jira, Azure DevOps, SAP Cloud ALM or equivalent delivery and defect management tools.Relevant certifications such as SAP S/4HANA, TOGAF, SAFe, Agile, ITIL, PMP, PRINCE2 or cloud architecture certifications.Physical DemandsThe need to collaborate across different time zones means that there is a large degree of flexibility and autonomy. ...

priorities within a fast-paced environment. Desirable Experience Financial Services or Banking experience. Experience supporting digital platforms, customer portals, or enterprise applications. Exposure to ITIL Service Transition or IT Operations frameworks. Experience producing operational runbooks and support documentation. Understanding of IT risk management and technology controls. Experience working within Agile ...

knowledge and understanding of the IT lifecycle and experience of the business and its suite of applications. Knowledge and experience of Service Management/ITIL to ensure the operational service is maintained and managed effectively and efficiently. Understanding of release management tools, version control systems, and CI/CD pipelines. ...

Microsoft 365 technologies Experience delivering business change, digital transformation and process improvement initiatives Desirable experience includes: PRINCE2 Practitioner, APM PMQ or similar qualification ITIL certification PMO development and governance experience Lean process improvement knowledge What you'll get in return This is an excellent opportunity to join an organisation undergoing ...

Advisory Boards (CABs), governance reviews, and approval processes Proven ability to coordinate across multiple stakeholders and technology teams Strong reporting, documentation, and analytical skills ITIL Foundation (or equivalent) certification desirable Experience within large-scale, regulated enterprise technology environments Details Location: Glasgow 3 days/week in office, or open ...

complex environments Excellent stakeholder management and communication skills, able to bridge technical and business discussions Knowledge of industry standards, frameworks, and methodologies (e.g., TOGAF, ITIL, or similar) Maximo(design, implementation, and integration) is a bonus Experience with cloud platforms (AWS, Azure, or GCP) and integration approaches (APIs, middleware, microservices) Familiarity ...

complex environments Excellent stakeholder management and communication skills, able to bridge technical and business discussions Knowledge of industry standards, frameworks, and methodologies (e.g., TOGAF, ITIL, or similar) Maximo(design, implementation, and integration) is a bonus Experience with cloud platforms (AWS, Azure, or GCP) and integration approaches (APIs, middleware, microservices) Familiarity ...

various Waterfall/Agile/Hybrid SDLC processes* Vendor Management, incl Statements of Work, Budgeting, Invoicing etc* Experience of IT application support processes (ITIL)* Experience of Salesforce essential, Service-Now and JIRA or equivalent desirable.* Excellent written/oral communication and relationship management skills* Drive and enthusiasm with ability ...

aspects of Waterfall, Agile, and Hybrid SDLC processes Vendor management, including Statements of Work, budgeting, invoicing, etc. Experience of IT application support processes (ITIL) Experience with Salesforce essential; Service‐Now and JIRA or equivalent desirable Excellent written/oral communication and relationship‐management skills Drive and enthusiasm with ability ...

including AI and cloud solutions - Experience supporting client retention or account growth initiatives Qualifications - Industry certifications (desirable but not essential), such as: Microsoft certifications ITIL Foundation Other relevant IT or service management certifications Working Environment In-house role with a mix of office-based and regular client site visits. Travel ...

including AI and cloud solutions - Experience supporting client retention or account growth initiatives Qualifications - Industry certifications (desirable but not essential), such as: Microsoft certifications ITIL Foundation Other relevant IT or service management certifications Working Environment In-house role with a mix of office-based and regular client site visits. Travel ...

technologies (e.g. APIs, ESBs, message queues) Experience designing or integrating with enterprise applications (e.g. ERP, CRM, EAM, CMS) Strong knowledge of service management principles (ITIL) and experience contributing to service design and operational readiness. Demonstrable experience designing solutions that span infrastructure (cloud/on-prem), applications and integration layers. #J ...

servers Experience with storage platforms and backup technologies VMware or Hyper-V expertise Networking and Firewall experience across Cisco and Fortigate Experience working within ITIL-based service environments Desirable: Experience of working within an MSP Linux administration experience. Experience supporting enterprise cloud platforms. Veeam Backup & Replication. ...

technology teams. Strong reporting, documentation, and analytical skills. Excellent communication and stakeholder management abilities. Experience working within large-scale enterprise technology environments. Familiarity with ITIL change management principles and best practices. Preferred Qualifications ITIL Foundation or related Service Management certification. Experience supporting technology modernization or transformation programmes. Knowledge of risk ...

including its scope, charter, interfaces with engineering teams, and ways of working as an enabling and platform style function rather than a gatekeeper. Apply ITIL 4 in a light touch, value led way, using the guiding principles (start where you are, progress iteratively with feedback, keep it simple and practical … commercial stakeholders. Act as a thoughtful advocate for proportionate operations, helping the organisation mature without slowing it down. Essential skills and experience Strong, demonstrable ITIL 4 practitioner experience, with a relevant certification (for example ITIL 4 Managing Professional or relevant practice modules), and a clear track record of applying ITIL ...

Excellent organisational and prioritisation skills. Strong communication and stakeholder management abilities. Experience using ITSM or ticketing systems. Good working knowledge of Microsoft Office. Desirable ITIL certification or working knowledge of ITIL principles. Experience within Computacenter or a similar managed services organisation. Understanding of customer operational processes and service delivery frameworks. ...

hardware components Good Experience in Data Backup Techniques Familiarity with virtual, MDM and VPN environments Familiarity with Microsoft SCCM would be advantageous Knowledge of ITIL and experience of working within an ITIL environment would, knowledge and experience of working in Service NOW Professional Attributes: Exceptional customer facing skills Able ...

Prosource.it is seeking a talented Solutions Architect (Asset Management) to join our people-centred technology team. The role combines stakeholder collaboration with designing asset-intensive solutions across business segments, delivering real value for clients. Location ...