1 to 25 of 64 ITIL Jobs in Scotland

container technologies (Docker, Kubernetes) Experience with infrastructure automation tools Understanding of scientific computing software and frameworks Previous experience in biotech or pharmaceutical industries Experience with cloud platforms (AWS, Azure) ITIL certification Security certifications (CISSP, CISM, or similar) Experience with GxP compliance Experience with pharmaceutical industry regulations Previous experience managing technical debt in regulated environments AskBio Inc . click apply for More ❯

Assign and manage Teams Phone numbers. Support and troubleshoot Teams Meeting Room devices. MICROSOFT PURVIEW Assist with eDiscovery, content searches, and compliance-related requests. GOVERNANCE & CHANGE MANAGEMENT Adhere to ITIL-aligned change management processes. Document configurations, procedures, and knowledge base articles. Assist in audits and compliance reviews related to M365 services. Comply with all company health and safety policies and More ❯

Vulnerability Scanning and management as well as Ethical Hacking (Penetration Testing) Ability to learn forensic techniques Ability to reverse engineer attacks to understand what actions took place. Knowledge of ITIL disciplines such as Incident, Problem and Change Management. Ability to work with minimal levels of supervision. Threat Hunting & Detection (IOC & IOA Analysis, TTP Profiling, Cyber Kill Chain) SIEM Fine-Tuning More ❯

Previous experience in a similar Application Support role (ideally within an MSP or multi-customer environment). Experience supporting enterprise or departmental business and technical applications. Solid understanding of ITIL principles and service management processes. Excellent troubleshooting and problem-solving skills. Strong interpersonal and communication skills to work effectively with both technical and non-technical users. Ability to manage multiple More ❯

mobile devices, configuration, and troubleshooting any issues. Experience in troubleshooting MS Windows 10, 11 as well as Office 365. Microsoft accreditations such as MCP and/or MCSE and ITIL would be advantageous. The role requires a confident communicator with a sound mix of analytical ability and customer service awareness gained within an IT Helpdesk/Service Desk/Call More ❯

successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our Edinburgh Office, EH12 5HD. Service Desk Operations: Ticket Management ITIL System Administration Azure Active Directory/Entra ID Active Directory Windows Server 201x Desirable: Educated to HNC level or equivalent in IT-related subject Database Administration MS-SQL - particularly Azure More ❯

Experience with virtualization technologies (VMware, Hyper-V). Excellent troubleshooting and problem-solving skills. Excellent working knowledge of monitoring solutions such as Zabbix. General Understanding of Security Policies and ITIL Processes (Incident/Change/Problem Management) Excellent working knowledge of Backup and Disaster Recovery products Desirable HND or Degree level qualification in Computer Networking or related field. Certifications such More ❯

with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities - Quickly identifying and implementing effective solutions, often More ❯

Proven experience as a Service Delivery Manager or similar role. Excellent client relationship management skills, with the ability to build rapport and trust with senior stakeholders. Strong understanding of ITIL framework and best practices for service management. Experience managing service level agreements (SLAs) and performance reporting. Proven ability to manage risks, issues, and escalations effectively. Excellent communication, interpersonal, and presentation More ❯

Proven experience as a Service Delivery Manager or similar role. Excellent client relationship management skills, with the ability to build rapport and trust with senior stakeholders. Strong understanding of ITIL framework and best practices for service management. Experience managing service level agreements (SLAs) and performance reporting. Proven ability to manage risks, issues, and escalations effectively. Excellent communication, interpersonal, and presentation More ❯

Strong knowledge of Microsoft 365 administration and end-user functionalities. Experience with Power Automate, Power Apps, and SharePoint Online customization is a bonus. Excellent communication, training, and documentation skills. ITIL Foundation certification or relevant experience in IT service management is desirable. Apply Now! If you are ready to take on this exciting challenge and help shape the future of workplace More ❯

DEX), endpoint management, analytics and automation tools. Able to work as part of a team and with multiple key stakeholders and manage competing priorities. Proficient in operating within an ITIL environment. Skilled in applying continuous engineering and agile methodologies to manage frequent changes and reduce complexity. Adept at leveraging automation and AI/ML to drive continuous improvement. Technical skills More ❯

ITSM tools and ticketing systems. Experience with asset management and IT procurement processes. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Desirable Qualifications ITIL Foundation certification. Microsoft Certified: Modern Desktop Administrator Associate or equivalent. Experience supporting telephony systems (fixed and mobile). Adecco acts as an employment agency for permanent recruitment and an employment More ❯

ITSM tools and ticketing systems. Experience with asset management and IT procurement processes. Excellent communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. Desirable Qualifications ITIL Foundation certification. Microsoft Certified: Modern Desktop Administrator Associate or equivalent. Experience supporting telephony systems (fixed and mobile). Adecco acts as an employment agency for permanent recruitment and an employment More ❯

in a regulated laboratory environment. Education & Qualifications A Masters/B achelor's degree in business , information technology, or a related field. Advanced degrees or certifications are a plus. Itil 4 , Prince 2 or GMP is a plus Travel Requirements Position will involve up to 25% travel , mostly within Europe , Asia Pacific, and Americas. Most trips will include overnight travel More ❯

with Infrastructure Teams to diagnose and resolve hardware, software and network issues. Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira. Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues. Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases. Problem solving Abilities - Quickly identifying and implementing effective solutions, often More ❯

experience or a strong willingness to learn) Additional Requirements A full, clean UK driving licence - travel across Scotland and occasional offshore travel is required Relevant IT certifications (such as ITIL) are a bonus, but not essential if you have equivalent experience Flexibility to work varied hours when offshore (12-hour shifts) At Sword, our core values and culture are based More ❯

with Infrastructure Teams to diagnose and resolve hardware, software and network issues Knowledge of ITSM Tools - Experience with platforms like Service Now and Jira Incident & Problem management - Familiarity with ITIL practices for managing incidents and recurring issues Documentation & Reporting - The ability to document fixes, procedures and contribute to knowledge bases Problem solving Abilities - Quickly identifying and implementing effective solutions, often More ❯

Troubleshooting skills (Windows/Linux OS, Storage, Backups, Networking) Effective Communication Excellent Customer Service Skills Effective Team Player Attention to Detail Desired Skills & Product Experience Ticket Management to an ITIL Standard Service-Now IaaS VMware Storage SAN, S3, Cloud BaaS VM, File Database, Network Configuration DRaaS Zerto, SRM Networking Cisco/Fortinet Monitoring Office 365 This is a brilliant opportunity More ❯

ll support and lead 3rd line infrastructure activities across onprem and cloud services, resolving escalated issues while contributing to a variety of internal projects. You'll work within an ITIL aligned environment, helping improve system performance, network reliability, and cyber security posture. Collaborating across support functions and with senior leadership, you'll take ownership of your technical space, from endpoint More ❯

security audits. Excellent communication skills, both verbal and written, with the ability to explain complex technical issues to non-technical stakeholders. Familiarity with project and service management frameworks (Agile, ITIL, etc.) Employee Benefits: 30 days of annual leave, plus an additional day off for your birthday Option to buy or sell up to 5 additional leave days per year Industry More ❯

and with writing skills to all stakeholders. In depth knowledge of Windows Operating & Unix Systems Some experience of risk management for IT Currency & resilience risks. Knowledge and experience of ITIL service management framework with a focus on incident and change management. Troubleshoot system integration and performance issues across both client and server-side components. Liaise with third-party vendors for More ❯

continuous improvement, and demonstrating behaviours such as integrity, attention to detail, and proactive risk management to uphold security and service resilience. You have: A recognised service management accreditation. e.g. ITIL v4 Extensive experience of working within a Service Management role in a large, complex environment. A strategic and proactive approach to problem solving, looking at the big picture and how More ❯

continuous improvement, and demonstrating behaviours such as integrity, attention to detail, and proactive risk management to uphold security and service resilience. You have: A recognised service management accreditation. e.g. ITIL v4 Extensive experience of working within a Service Management role in a large, complex environment. A strategic and proactive approach to problem solving, looking at the big picture and how More ❯

continuous improvement, and demonstrating behaviours such as integrity, attention to detail, and proactive risk management to uphold security and service resilience. You have: A recognised service management accreditation. e.g. ITIL v4 Extensive experience of working within a Service Management role in a large, complex environment. A strategic and proactive approach to problem solving, looking at the big picture and how More ❯