2 of 2 SLA Jobs in Aberdeen

Sword Group is seeking a Service Delivery Manager to shape and lead service delivery, ensuring efficiency and KPI/SLA alignment. You will support growth and strengthen customer relations across geographies, while maturing service management practices with an ITIL framework. The role offers opportunity to influence processes, manage diverse teams ...

platform managed service contract Fast-growing technology consultancy specialising in the energy sector Location - Aberdeen. Based on the customer’s site Accountable for SLA and KPI attainment, service governance and customer reporting on a single major contract Large hybrid multi-cloud estate — Azure, AVS, Arc, AVD/Citrix … regime — track exposure, understand where performance is drifting, and act before credits are incurred Produce the monthly service report covering incident and request volumes, SLA and KPI attainment, patch compliance, change performance, backup performance, and trends and improvement actions Run the monthly service review and quarterly business review with ...