8 of 8 SLA Jobs in Scotland

assigned promptly. Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset, and location. Track ticket progress, chase updates, and ensure SLA compliance. Communicate clearly with customers regarding updates, scheduling, and next steps. Support onboarding activities for new team members (accounts, equipment setup, access requests). Maintain ...

internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA’s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS/DHCP knowledge. ...

progression opportunities, training and support, including recognised qualifications Job responsibilities will include, but are not limited to; Ensure customers' tickets are responded to within SLA Ensure communication with the customer is regular with regards to their incident/change request Diagnose and resolve incidents using TSGs remote access tools ...

We're recruiting for an experienced IT Field Engineer to join our regional support team, covering a variety of Arnold Clark sites across Central Scotland. We offer: 33 days' holiday allowance with room to grow ...

love to hear from you. To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance or willingness to apply will … Field Delivery Manager throughout the day to effectively manage all call details real time and gain full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real ...

We're looking for an experienced incident handler to join our Digital team as a Business System Support Analyst, based at our Kilbirnie Street and Hillington offices in Glasgow. We offer: 33 days' holiday allowance ...

ready reports and presentations. • Develop recurring performance packs summarising key insights, risks, and opportunities. • Communicate complex findings in clear, non-technical language. Operational Performance & SLA Commentary • Analyse SLA performance, escalation patterns, and process bottlenecks. • Provide commentary on performance variance and emerging issues. • Work with operational leads to validate findings ...

periodic meetings with vendor project leads/program managers to monitor progress. • Oversee overall testing governance, including measurement, baselining, and tracking of KPIs and SLA • Collaborate with key stakeholders to gather and understand business requirements. Key Skills and Experience • Proven experience in UAT planning, design, execution, and defect management. • Hands … testing standards. • Mandatory domain expertise in Payments & Liquidity Beneficial Skills and Experience • Experience in programme management and testing governance. • Familiarity with KPI and SLA measurement and reporting. • Exposure to large-scale financial services environments. • Ability to drive process optimisation and continuous improvement. • Knowledge of additional automation or reporting tools (e.g. ...