1 to 25 of 35 SLA Jobs in Scotland

providing ‘how to’ advice for our systems • Installation and support of software and hardware, including workstation imaging and deployment. • Maintenance of IT asset register • SLA And KPI Management – Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress • Ensure the department procedures are followed ...

tracking access and ensuring compliance Your role Create IAM Service Design, detail TOM, Lead transition KT and Shadowing IAM Service Leadership and Governance KPI-SLA tracking and reporting Continuous improvement Stakeholder management Risks and issues management Your skills and experience Hybrid IAM Environment Service Leadership experience Deep expertise across ...

tracking access and ensuring compliance Your role Create IAM Service Design, detail TOM, Lead transition KT and Shadowing IAM Service Leadership and Governance KPI-SLA tracking and reporting Continuous improvement Stakeholder management Risks and issues management Your skills and experience Hybrid IAM Environment Service Leadership experience Deep expertise across ...

continuous improvement initiatives Manage stakeholders, risks and issues Essential Skills IAM Service Leadership Service Design and Service Transition Governance and Stakeholder Management KPI and SLA Management Expertise across IGA, MFA, SSO, PAM and PKI Hybrid IAM environments Desirable Active Directory Microsoft Identity Manager (MIM) Microsoft Entra ID Okta BeyondTrust ...

service design and detailed target operating model (TOM) Lead transition activities, knowledge transfer (KT), and shadowing Provide IAM service leadership and governance KPI/SLA tracking and reporting Drive continuous improvement initiatives Stakeholder management Risk and issue management Your skills and experience Experience leading IAM services in hybrid environments Deep ...

careers site About you: The successful candidate will have: Relevant experience in Cybersecurity and/or IT Experience in metric reporting and KPI/SLA management Managing escalations to a satisfactory outcome Experience delivering BAU initiatives and small internal projects using agile methodologies Experience working with Jira, Azure DevOps, ITSM ...

NinjaOne, etc.) Active Directory, DNS and Microsoft CA Networking - routers, switches and firewalls (preferred) Microsoft 365 Defender (preferred) Key success factors All out of SLA vulnerabilities assigned to IT are remediated Average time to remediate vulnerabilities falls due to increased automation All out of SLA assurance findings assigned ...

this role, applicants must live within 1 hour of London in order to be able to get to the office to meet our customer SLA's. Qualifications Ability to obtain or preferably to currently hold SC level UK National Security Vetting Highly motivated and proactive Excellent communication, client facing ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will ...

relocation package, including moving assistance, temporary accommodation, and full support to ensure a smooth transition to your new environment. Key Outcomes : Maintaining high SLA uptime and service reliability Supporting the consolidation, improvement and expansion of our cloud infrastructure Improving visibility of cloud estate and health metrics Enhancing control and management ...

enterprise environment. Excellent verbal and written communication skills. Proven ability to deliver high-quality customer service. Experience working with ticketing systems and meeting SLA requirements. Familiarity with Purview, Defender and the Office 365 Suite (desired). What makes Ashurst a great place to work? We offer you all the things ...

financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully qualified ...

financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully qualified ...

financial strategy - Team leadership - Overseeing budgets - Analysing financial risk, financial accounting and reporting - Management of third party IT service providers and contracts - Ensuring SLA's are met across IT support - IT licence monitoring To be considered suitable for this role you will need the following skills and experience: - Fully qualified ...

issues (e.g., Wi-Fi and wired connections). In addition to handling system checks and routine maintenance, you'll monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to learning, sharing knowledge, and embracing change is key, as you'll be expected ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem with a spotlight on revenue by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem with a spotlight on revenue by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

help improve Vestd’s offering and customer experience Key deliverables for this role Continual improvement to MRR Tickets completed and time to serve SLA Improvements in cost to serve Reviews, testimonials Customer retention Referrals Upgrades Essential elements for this role These are the skills and qualifications we consider essential ...

decisions. Assist our customer support and sales teams with technical issues regarding the Optro application. Maintain reliability for our production systems to exceed our SLA requirements, including participation in an on-call rotation for production issues. Help define internal Service Level Objectives and Service Level Indicators for the Infrastructure Engineering ...

Support SDH, PDH, Microwave Radio, Commtel and Xtran network technologies * Work collaboratively with Project Engineers to deliver successful implementation activities * Ensure delivery against agreed SLA, quality and health & safety standards * Complete project documentation, technical reporting and engineering updates * Monitor progress against delivery plans and escalate risks/issues appropriately * Support ...

procedures Deliverables: * Successful installation and commissioning of telecoms infrastructure * High-quality engineering and technical documentation * Operational service continuity across utility telecoms environments * Delivery against SLA, quality and compliance standards * Effective fault diagnosis and network troubleshooting * Safe delivery of engineering activities within live operational environments Working Environment: * Field-Based Telecoms Engineering ...