8 of 8 SLA Jobs in Scotland

troubleshooting business-critical applications Managing and resolving incidents, including system outages Assisting with application implementations, upgrades, and testing Ensuring systems meet performance, security, and SLA requirements Creating and maintaining technical documentation and support procedures Contributing to continuous improvement initiatives Supporting small-scale IT projects and system enhancements You'll also ...

governance frameworks, policies, and standards Ensure IAM services are secure, scalable, and aligned with enterprise security architecture and compliance requirements Service Management (KPI/SLA/Reporting) Define, monitor, and manage KPIs and SLAs for IAM services Produce regular service performance reporting for senior stakeholders Drive service stability and availability ...

DMAAS Analyst will manage the day-to-day operation of the team and the allocation and management of workload delivering against our agreed SLA’S. You will also work with the Hardware Support Manager to develop and improve process and manage customer relationships. The responsibilities include, but are not limited ...

time management. Key Responsibilities: Complete statutory and non-statutory maintenance of critical electrical assets Respond to issues in an efficient manner to maintain business SLA’s Complete and document fault finding as part of root cause analysis Report and track issues via the appropriate management tool Keep management and other ...

that gets involved in the day-to-day activities of your team, maintaining clear communication channels and managing the outsourced team performance to strict SLA’s. The Outsource Channel Manager is a data-driven role that requires commercial acumen and a deep understanding of the consumer base, the competitive market ...

continual service improvement. * Monitor IAM services, integrations, and connectors to maintain availability and performance. * Respond to alerts from security monitoring tools and prevent SLA breaches. * Produce operational and ad hoc IAM reporting, including SLA and KPI metrics. * Support audit, compliance, and security reporting activities. * Maintain operational documentation and knowledge articles. ...

periodic meetings with vendor project leads/program managers to monitor progress. • Oversee overall testing governance, including measurement, baselining, and tracking of KPIs and SLA • Collaborate with key stakeholders to gather and understand business requirements. Key Skills and Experience • Proven experience in UAT planning, design, execution, and defect management. • Hands … testing standards. • Mandatory domain expertise in Payments & Liquidity Beneficial Skills and Experience • Experience in programme management and testing governance. • Familiarity with KPI and SLA measurement and reporting. • Exposure to large-scale financial services environments. • Ability to drive process optimisation and continuous improvement. • Knowledge of additional automation or reporting tools (e.g. ...

operational insights. The ideal candidate will have hands-on experience in AWS environments and a solid understanding of core SRE principles such as SLA, SLO, SLI, error budgets, and golden signals. Exposure to Snowflake or Databricks is preferred. Key Responsibilities: Design, develop, and maintain Grafana dashboards to provide actionable insights … environments. Proven expertise in Observability and Grafana dashboard development. Good understanding of monitoring, alerting, logging, and metrics visualization. Strong knowledge of SRE concepts: SLA, SLO, SLI, error budgets, and golden signals. Experience in troubleshooting production systems and improving platform reliability. Strong collaboration and communication skills. Preferred Qualifications: Knowledge of Snowflake ...