10 of 10 SLA Jobs in Scotland

Directory, VPN, and networking basics Experience with VDI/Citrix environments is a plus Tools & Processes: Experience with ITSM tools (ServiceNow). Understanding of SLA-driven support and ITIL processes If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format. ...

Attributes What You'll Bring Significant experience managing enterprise infrastructure environments. Strong Microsoft Azure and hybrid infrastructure knowledge. Experience leading technical teams. Vendor and SLA management experience. Excellent troubleshooting, stakeholder management and communication skills. Experience within aviation or another highly regulated industry would be advantageous. Personal Attributes Calm under pressure. ...

have: Previous experience in a customer service, operations support, administrative, or coordination role. Experience managing multiple tasks and prioritising workloads within a KPI- or SLA-driven environment. Strong communication skills and the confidence to engage with a wide range of stakeholders. Excellent organisational skills with a keen eye for detail. ...

onboarding accelerators. Experience with ServiceNow scripting (Business Rules, Script Includes, server-side scripts). Understanding of core ITSM processes (Incident, Problem, Change, Request, SLA). Experience in troubleshooting flow executions, integration failures, trigger logic, and data mapping issues. Experience as an L3 OSS Support Engineer or OSS Operations & Service Assurance ...

necessary project administration is carried out. Provisions of 1st, line assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets. Completion of nominated RMI activities as & when required. Core skills competencies, knowledge, and experience Exceptional organisation skills Demonstrable engineering installation & Commissioning experience Assure/ ...

Support SDH, PDH, Microwave Radio, Commtel and Xtran network technologies * Work collaboratively with Project Engineers to deliver successful implementation activities * Ensure delivery against agreed SLA, quality and health & safety standards * Complete project documentation, technical reporting and engineering updates * Monitor progress against delivery plans and escalate risks/issues appropriately * Support ...

candidate should be flexible in supporting first-line assurance activities on a 24x7x365 basis, while adhering to agreed contractual SLA targets. Additionally, the candidate will be responsible for reporting all relevant information and updates to the clients service support desk . Installation of Networks & equipment (Commtel/SDH/ ...

Manage service escalations, ensuring issues are resolved quickly with clear communication throughout. Coordinate customer communications during major incidents and oversee post-incident reviews. Monitor SLA performance, identify trends and produce insightful monthly service reports. Support contract renewals, service proposals and commercial discussions. Collaborate closely with technical consultants and engineers … relationships and exceeding service expectations. Experience presenting to senior stakeholders and confidently leading customer meetings. Excellent communication, organisation and stakeholder management skills. Experience managing SLA-driven services and continual improvement initiatives. The ability to prioritise multiple customers and thrive in a busy, fast-moving environment. It would be great ...

performance data (uptime, latency, capacity, ticket trends) to identify patterns, systemic risks, and improvement opportunities. Deliver technical service reviews (remote and on-site) covering SLA performance, infrastructure health, capacity trends, and roadmap alignment. Promote and explain new services (e.g. cloud, DR, security, connectivity) in technical terms relevant to each customer … define customer-specific and business-wide KPIs/SLAs that genuinely reflect service quality. Reporting Produce monthly customer satisfaction and service performance reports (SLA attainment, incident trends, capacity headroom). Develop and present service improvement plans to management, backed by data. Provide ad hoc technical and commercial reporting as required ...

connectivity. Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professions, users facing updates To provide infrastructure administration functions … utilizing a Customer ticketing system to track tickets and provide up-to-date status and information Ensuring regular customer interaction to adhere with update SLA’s and high levels of customer service Providing daily ticket updates to ensure users are fully updated on updates Move equipment associated with service requests ...