1 to 25 of 130 SLA Jobs in Scotland

to ensure the call answering KPI’s are maintained. Diagnose and resolve level 2 incidents and aim to meet response and resolution within predetermined SLA’s. Provide onsite and remote desktop and server support. Build rapport with all new and existing clients to develop positive working relationships. Manage, update and More ❯

PC/laptop management via Active Directory. Proven analytical, troubleshooting, and problem-solving skills. The ability to multi-task, effectively determine priorities and meet SLA’s. Excellent communication, rapport building and internal customer service skills. Your success is our success and that’s why we will support you in reaching More ❯

via all mediums • Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement • Maintaining and updating incidents and requests in your own as well as the Service Desk • Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

via all mediums Ensuring all incidents and requests are accurately recorded at the time of being reported and responded to within a set Service Level Agreement Maintaining and updating incidents and requests in your own as well as the Service Desk Alerting Senior Analysts and Managers of reoccurring incidents and More ❯

and maintaining strong working relationships with 1st Line Quick Fix, 3rd Line, Cloud Services and other key stakeholders across the Aspire network. Working to SLA’s for incidents and requests, prioritising and managing workload effectively, managing several open incidents and requests whilst following existing procedures and best practices. Supporting continual More ❯

including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to More ❯

including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to More ❯

and implementation of application capacity Backup support for team members in case of non-availability Incident Management Ensure incidents are resolved and logged within SLA parameters Perform on-call duties within a defined rota Problem Management Technical ownership for designated applications Responsibilities include security, change, and problem management Change Management More ❯

troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) Excellent analytical and problem-solving skills Minimum of More ❯

troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) Excellent analytical and problem-solving skills Minimum of More ❯

be preferred. Successful candidates will be involved in the following: Troubleshoot technical issues using available resources Manage service requests and incidents in line with SLA Contribute and improve the Service Desk knowledge resources Identify and suggest improvements to enhance service quality and process efficiency Keep customers updated on the progress More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

to day: Oversee and coordinate initial incident assessment and response. Handle incidents directly when needed. Ensure adherence to Service Level Agreements. Track and report SLA metrics. Address escalated issues from customers and internal stakeholders. Track team metrics and provide coaching to improve productivity. Identify and implement enhancements to internal processes More ❯

troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) Excellent analytical and problem-solving skills Minimum of More ❯

troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) Excellent analytical and problem-solving skills Minimum of More ❯

troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) • Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) • Excellent analytical and problem-solving skills • Minimum of More ❯

troubleshooting. Good knowledge on Microsoft o365 and troubleshooting, MFA. Knowledge on Antivirus tool like Crowdstrike. Knowledge in Bitlocker functionality. Knowledge on ITSM process and SLA (Incident & Service Task) • Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/11, Server – Added advantage) • Excellent analytical and problem-solving skills • Minimum of More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

the old legacy system to the new system Providing Business Central helpdesk support on an ad hoc basis to our clients in line with SLA's to ensure a swift resolution Building and delivering training material, personally, creating videos, delivering webinars and workshops in time Supporting our Marketing team on More ❯

fixes' on network and software issues, including password resets, data restoration, printer setups, and software rollouts. Contribute to process improvements and procedural developments. Ensure SLA targets are met through effective service delivery. Maintain professional relationships with customers and colleagues. Stay updated with the latest technology trends and best practices. Skills More ❯

will include diagnosing and resolving hardware and software related problems, escalating complex incidents when necessary, and ensuring that service requests are fulfilled within agreed SLA’s. In addition to daily troubleshooting, you'll work closely with cross-functional teams, leveraging your expertise to streamline processes and enhance user experience. This More ❯

role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Excellent customer service skills and exceptional telephone manner You will need to be a team More ❯