23 of 23 SLA Jobs in Scotland

respond to issues relating to our application Excellent written and oral communication skills are essential Solid experience in logging and triaging support tickets Strong problem-solving skills Understanding of SLA tracking Experience in using and updating service desk software The successful candidate must be based in and able to travel regularly to either our Glasgow Office - G1 1RE, or our More ❯

You will: Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers. Ensure operational readiness by identifying More ❯

You will: Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers. Ensure operational readiness by identifying More ❯

You will: Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers. Ensure operational readiness by identifying More ❯

You will: Be accountable for the Operational Services for all production and non-production IT and OT services, this role manages service providers to ensure delivery against defined Service Level Agreement's and Key Performance Indicators. A key responsibility is the strategic development and ongoing maintenance of effective commercial service management practices with external suppliers. Ensure operational readiness by identifying More ❯

responsibilities include: Manage, mentor, and develop the cyber security team. Use Azure DevOps to set and manage project-related tasks. Oversee service request tickets related to cyber security, ensuring SLA compliance. Optimize the use of our Microsoft Licensing Agreement. Collaborate with the Security Operations Centre and Networking engineers to drive security initiatives. Participate in cross-team projects as a cyber More ❯

forward-thinking service strategy aligned to business and customer goals Build strong relationships with key customer stakeholders and manage executive service reviews Drive continuous service improvement, performance monitoring, and SLA adherence Collaborate with Sales and Technical teams to support retention and growth Champion customer satisfaction, insight-driven change, and service excellence Develop robust reporting alongside Sales to ensure customer satisfaction More ❯

etc. Writing and debugging Python code One or more IaC toolset proficiency e.g. Pulumi or Terraform. Designed and built infrastructure using Azure which takes into consideration: observability, alerting, uptime SLA's and SLO's and Azure DevOps pipelines. Be able to collaborate well with both engineering teams and colleagues in customer-facing teams. Be an excellent communicator both in written More ❯

on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. • Knowledge of Health & Safety and safe working practices. • Excellent communication skills. • Supervisory management More ❯

and utilising Responsibilities: You will be the first responder to efficiently action and update all service tickets within the ServiceNow platform, ensuring timely resolution and accurate documentation to meet SLA requirements. Full ownership of the provisioning process for laptops, desktops, and tablets – from initial request to deployment. Coordinate with internal build teams and external vendors to ensure seamless delivery and More ❯

Support alignment of Supply Chain processes with the (Materials Management, MRP, Repairs/Returns) Ensures SAP requests and incidents are dealt with in a timely manner and within agreed SLA's, also securing proper communication to business users throughout the support process Ensuring compliance with the Procure to Pay (P2P) process and driving best practices to support the Head of More ❯

Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyze the ticket trend and provide reports with improvement actions, create basic documents and More ❯

reported by monitoring tools (event management). New incidents and alarm logging with the appropriate priority is key, as is ensuring they are responded to and resolved within contracted SLA's. No two days are ever the same. New recruits that hold a full/clean driving license will also be included in our Product Support Group rota. You will More ❯

are also encouraged to apply. Day-to-Day Responsibilities Deliver exceptional service levels to our clients at all times. Promptly respond to and arrive at client sites within set SLA response times. Repair reported mechanical and IT issues on devices, and conduct regular scheduled preventative maintenance. Stay updated with all service bulletins. Network equipment, including scanning and document management solutions More ❯

as a key point of liaison between vendors, suppliers and internal stakeholders. Duties will include: - Building relationships with internal and external stakeholders, ensuring all support is delivered within agreed SLA's - Managing suppliers and vendors to the organisation and conducting regular service reviews - Providing 1st/2nd line support with regards to EPOS systems and iPads, working closely with IT More ❯

Our client is seeking an experienced Field Engineer to join their Scottish team of engineers based around Edinburgh, Scotland. Main Responsibilities SLA-driven EPOS and IT support for hospitality, retail, and healthcare outlets. Diagnosis and rectification of EPoS, networking, and network devices. Project work including AV, digital signage, and customer rollouts. Provide on-site support for EPoS, IT network/ More ❯

Manager will be responsible for high level customer engagement with Core's key clients. This role involves coordinating project and managed service deliverables along with regular reporting against performance SLA's to the customer, conducting regular service reviews and capturing feedback from the customer. The Customer Success Manager role provides a key interface for client communication back to the business … Ensure regular Planning and Service Delivery Reviews with clients take place and where possible, attend those meetings. • Produce detailed reports to customers on Core performance against baseline project plans, SLA, and customer resource consumption. • Manage relationships with the customer, project, and support teams. • Manage escalations and Major Incidents. • Work with account teams on contractual negotiations for renewals. • Report on client … attitude. Ability to take a methodical approach to service issues. Demonstrated initiative and a proactive mindset. Aptitude for collaborative work with others. Ability to work under pressure to meet SLA's and remain calm in stressful situations. We offer: Work from home contract but alternatively, you can also work from our offices (London, Manchester, Milton Keynes, Glasgow or Edinburgh). More ❯

We're recruiting for an experiencedIT Field Engineer to join our regional support team, covering a variety of Arnold Clark sites across Central Scotland. We offer: 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare Simplyhealth More ❯

We're recruiting for an experienced IT Field Engineer to join our regional support team, covering a variety of Arnold Clark sites across Central Scotland. We offer: 33 days' holiday allowance with room to grow Generous retail discounts Private healthcare More ❯

surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way More ❯

surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way More ❯

ideally within an innovation hub, commercial space, or mixed-use environment. You'll have a good understanding of Planned and Reactive Maintenance systems, contractor coordination, and service level agreement (SLA) monitoring. Experience managing technical facilities such as laboratories, ICT infrastructure, or controlled environments would be a strong advantage. For more information please visit: For a confidential discussion, please contact Katharine More ❯

agreed-upon quality level for triage, investigations, cases, etc Attend SOC Management meetings to report, review, and plan KPI's Raise any risks to the service delivery and customer SLA compliance to the SOC Management Team Work with the SOC Management Team to ensure that capacity is being managed Work with the SOC Management Team to propose, agree and implement … solutions to ensure SLA compliance Join Us Today! If you're ready to take the next step in your cybersecurity career and be part of a supportive team dedicated to defending against digital threats, we want to hear from you! Drop us a message or comment below to express your interest in joining our team as a Security Analyst Manager. More ❯