12 of 12 SLA Jobs in Scotland

for the INEOS businesses on-site. Document any operational support exceptions to ensure that uninterrupted service disruptions are kept to minimum and within agreed SLA's. Provide infrastructure support relevant to experience highlighting any significant system issues to the IT Infrastructure Team Lead. Work with hardware & firmware/software suppliers More ❯

capacity to members of the team for all service request tickets that relate to cyber security. Ensure the team comply with agreed service desk SLA's. Look to adopt and get more value from our existing Microsoft Licensing Agreement. Work closely with the Security Operating Centre and Networking engineers, to More ❯

Ensure the necessary project administration is carried out * Provision of assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets * Completion of nominated RMI activities * Recommend improvements & cost reductions were identified * Completion of customer minor orders * Carry out pre & post configuration testing to ensure More ❯

of existing partnerships within Enterprise. Key responsibilities include but are not limited to: Working with Partner BD teams to onboard partners in line with SLA's, as well as continually evolving this process with stakeholders across Elavon to develop a best in class partner boarding journey. Provide business consulting in More ❯

Day-to-Day Responsibilities Delivering exceptional service levels to our clients at all times. Promptly responding to and arriving at client sites within set SLA response times. Repairing reported mechanical and IT issues on devices, and conducting regular scheduled preventative maintenance. Staying updated with all service bulletins. Networking equipment, including More ❯

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will … the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done More ❯

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will … the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done More ❯

Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will … the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done More ❯

Senior Field Engineer - Server and Storage experience Covering Scotland and North England Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance + £2000 on call allowance Our client, who are a channel-only partner for More ❯

Senior Field Engineer - Server and Storage experience Covering Scotland and North England Full-time Permanent Up to £40,000pa (depending on experience) + £5000 Car Allowance + £2000 on call allowance Our client, who are a channel-only partner for More ❯

and email Schedule and coordinate maintenance activities, including PPM and reactive works. Proactively monitor and chase work orders to ensure completion within the required SLA Respond to Client queries and provide timely updates on job progressions. Utilise internal reports to drive performance and meet contractual KPIs. Generate purchase orders for … Ensure all PPMs are completed within the appropriate timescales. Liaise with mobile engineers and Contract M anager to ensure efficient planning of work. Escalate SLA failures in advance to optimise opportunity to avoid failure. Administration tasks as required by the business. Skills and Experience Experience of working to strict SLAs More ❯

Technical Facilities Helpdesk Manager Location Motherwell, ML1 1RU Hours Monday to Friday, 08:30 17:00 Benefits Include: Employee discounts via Perkbox Life Insurance Dental Insurance Cycle to work Access to a virtual GP Access to a health & wellbeing app More ❯