19 of 19 SLA Jobs in Scotland

logging, and alerting tools (Prometheus, Grafana, ELK/EFK, Datadog, etc.) Understanding of Service-Level Indicators/Objectives/Agreements (SLI/SLO/SLA) High Availability & Disaster Recovery Designing and implementing HA/DR solutions (failover, automated recovery, geo-replication) Running and reviewing disaster recovery drills Operational Skills Incident ...

Aria Suite (vRealize) PowerCLI, vRO, Terraform Networking fundamentals Microsoft Azure, SCCM, Intune SQL Server, AD, ADFS Windows Server, Hyper-V Azure AD, Debugging Tools SLA & escalation management Linux RHEL, CentOS, Ubuntu Bash, Python, Ansible Docker, Kubernetes Systemd, YUM/APT CI/CD familiarity Desirable Skills & Growth Potential We know ...

Proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues to ensure ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. Logging ...

testing and regression testing inclusive of creation of test plans. Responsible for ongoing support of the Aurora suite of products inclusive of maintaining set SLA targets set via the Customer Service Portal (Fresh Desk). Maintaining the security and integrity of information held within Aurora. Improving the scope, accessibility ...

communication with Call Administration, Service Delivery Managers, and customer sites. Manage part movements (RMA generation and returns) efficiently. Meet or exceed defined KPIs and SLA targets. Ensure compliance with site-specific Fire, Security, and Health & Safety regulations. Accurately log all incidents and resolutions using the appropriate ITSM tools. Stay ...

tools. 4. Process Improvement & Governance Identify and implement improvements to CBS processes, ensuring scalable and repeatable practices. Contribute to operational governance, supporting quality assurance, SLA adherence, and risk mitigation. 5. Stakeholder Coordination Liaise across internal teams, including Account Managers, Delivery Leads, Finance, and Executive stakeholders. Run regular check ...

sales orders, chasing customers and Senceive teams, escalating enquiries where needed. Coordinating the returns process through all departments. Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks. What Makes You An Asset To Our Team A flexible, well organised approach with the ability to react quickly, multi ...

sales orders, chasing customers and Senceive teams, escalating enquiries where needed. Coordinating the returns process through all departments. Support Aftersales Commercial Lead with SLA agreements, reports and other administrational tasks. What Makes You An Asset To Our Team A flexible, well organised approach with the ability to react quickly, multi ...

Team members based on the ticket severity and priority ? Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism ? Analyse the ticket trend and provide reports with improvement ...

personal KPIs and contribute to wider team performance targets. Maintain clear communication with call administration teams and field management throughout the day to ensure SLA adherence. Accurately update all job details and parts movements in real time using a mobile device. Undertake IMAC (Install, Move, Add, Change) projects with minimal ...

such as PowerOn, PI, and ODMS. Contribute to technical forums, documentation, and standards development. Fault Analysis Investigate and resolve complex operational application issues. Ensure SLA compliance with internal and external service providers. Skills & Experience We're looking for professionals with hands-on expertise in: GE Vernova PowerOn - highly desirable/ ...

providing 'how to' advice for our systems Installation and support of software and hardware, including Workstation imaging and deployment. Maintenance of IT asset register SLA And KPI Management - Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress. Ensure the department procedures are followed ...

providing 'how to' advice for our systems Installation and support of software and hardware, including workstation imaging and deployment. Maintenance of IT asset register SLA And KPI Management - Ensure tickets are prioritised and assigned accordingly with users being kept up to date on progress. Ensure the department procedures are followed ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

Network Engineer (3rd Line Support) We are looking for an experienced Network Engineer to join Roc Technologies, supporting one of our key enterprise customers. As part of our engineering team, you will play a vital ...

Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of ...

Job Title: Service Desk Consultant - Level 2 Location: Glasgow Salary: Up to £40k + Bonus Job type: Full Time, Permanent About the role; As a Level 2 Service Desk Consultant you will take ownership of ...

scheduling to achieve organisational performance objectives, developing tools/techniques/UDA/technology ensuring full use of system is exploited and contractual SLA are met and benefited from the solution. What you’ll be doing Scheduling of staff using Work Force Management Tools – either using Verint, Nice, Genesys & Active … comprehensive understanding of demand. Resource Planning at 15-30mins interval (where applicable) evidencing optimization, efficiency and in line with demand/SLA agreement. Building, analysing and improving staff schedules in line with our business requirements ensuring problems are identified and resolved promptly and service levels are delivered. Notifying operations ...