20 SLA Jobs in Scotland

delivery through efficient system utilisation. Experience in service design in an ITIL environment - Creating, implementing and managing scalable Customer Support models and processes including SLA and SaaS Developing and ensuring competency within the team to support all current products as well as future product initiatives. Create an operational drumbeat for more »

and other responsibilities as needed. Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. Evaluate and recommend hardware products for purchase. Required Technical Skills: Proficient knowledge and experience with server hardware and compute services. Strong customer service orientation. more »

Some experience in an applications management, support or development role. ITIL Foundation qualification preferred. Has a good working knowledge of service management, working to SLA's and/or experience of working in an ITIL environment. Additional information Location: This role can be delivered in a hybrid nature from one more »

of our Fibre Clients on request. • Sourcing stock at short notice. • Liaising with other departments to allow for Fibre jobs to be undertaken within SLA’s. • Covering Jeopardy jobs and providing clients with information regarding completed work vs jobs that may rescheduling/fail. • Dealing with escalations and finding the more »

order to engage with customers and colleagues effectively. - Frequently attend ingoing training and briefs to improve knowledge and performance levels. - Focus on meeting Service Level Agreement targets and timescales. Essential Skills: - Previous experience in a contact centre/customer services/support role. - Proven ability to deal with all enquiries more »

the UK. Application Support Analyst Glasgow/Hybrid £25,000 - £30,000 Day-to-Day: Respond to tickets delivered to the service desk within SLA requirements. Perform initial troubleshooting steps including investigating server, networking, and database errors. Analyse log files and escalate to level 3 where appropriate. Document troubleshooting steps more »

troubleshooting and resolution of software and network errors To complete data migrations after upgrades To provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues more »

software upgrades To log cases in the database and update customers appropriately To assist with troubleshooting of escalated cases and provide resolutions, following the SLA To improve technical knowledge and keep up to date with new product launches To monitor trends in software and networking faults in order to aid more »

for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and more »

for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA’s to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and more »

service requests on our Remedy system, carry out initial diagnostics and look to resolve 95+% of all faults and requests. •Work within strict SLA's to provide our customers with a timely resolution. •Ensure all support requests are up to date and in hand at the end of … of issues across a wide range to technologies and services. •Proven knowledge if working in an ITIL service environment and adhering to strict SLA's. •Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail. •Excellent communication skills •Ability to obtain more »

Job Title: Technical Support Specialist (Microsoft 365) Location: Annan Position Type: Full-time Salary: From £30,000 per annum, depending on experience Hours: Monday to Friday, 8:30am to 5:00pm About Us: Our fantastic, rapidly growing client within the more »

ensuring appropriate cover Undertake ownership of Incident, Request, Change and Problem Management processes Ensure service quality and customer service expectations and Service Level Agreement (SLA) achievement Provide activity progress updates to IT stakeholders Promote and manage Continual Service Improvement (CSI) initiatives What to bring Experience of leading a technical support more »

for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and … resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to … strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance more »

for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA's to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and … resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA's Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Experience working in an ITIL environment and adhering to … strict SLA's Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance more »

for being the first point of contact for our customers when they log a fault via the phone or email. They work within strict SLA’s to provide timely resolutions within a 95% SLA. Key Responsibilities: Ensure all tasks are allocated, owned and actioned across shifts - network monitoring, email and … resolution of issues across a wide range of services Ability to coordinate major Incidents, whilst ensuring BAU services continue to be supported to exacting SLA’s Excellent communication skills, both written and verbal, with proven ability to adapt as demands dictate Proven customer service experience Experience working in an ITIL … environment and adhering to strict SLA’s Ability to deliver consistent performance in a high-pressure environment with excellent attention to detail Security Cleared or ability to achieve Security Clearance more »

We are looking for an Edinburgh based Customer Support Specialist 📍 You will report to the UK and Nordics Customer Support Manager. The core responsibility of this role: Responder to incoming end-user queries, creating an excellent first impression by being more »

role is Security Contracts Manager for a large corporate organisation and therefore experience of security management, client liaison, supervisor and field based officer managemenent, SLA/KPI/Recruitment/Training/Disciplinary , counter terrorism knowledge, Martin's law knowledge, experience of working with the police and emergency services from … to day operations of the team and the client requirements, marrying this with a high end security provision, you will be responsible for ensuring SLA's and KPI's are met and working with the commercial team that your portfolio continues to be efficient and experience growth. We have worked more »

role is Security Contracts Manager for a large corporate organisation and therefore experience of security management, client liaison, supervisor and field based officer managemenent, SLA/KPI/Recruitment/Training/Disciplinary , counter terrorism knowledge, Martin's law knowledge, experience of working with the police and emergency services from … to day operations of the team and the client requirements, marrying this with a high end security provision, you will be responsible for ensuring SLA's and KPI's are met and working with the commercial team that your portfolio continues to be efficient and experience growth. We have worked more »

role is Security Contracts Manager for a large corporate organisation and therefore experience of security management, client liaison, supervisor and field based officer managemenent, SLA/KPI/Recruitment/Training/Disciplinary , counter terrorism knowledge, Martin's law knowledge, experience of working with the police and emergency services from … to day operations of the team and the client requirements, marrying this with a high end security provision, you will be responsible for ensuring SLA's and KPI's are met and working with the commercial team that your portfolio continues to be efficient and experience growth. We have worked more »