experienced and talented team, this role will provide the opportunity for you to further develop your existing skills whilst delivering a best in class service to our Energy sector clients in Aberdeen. Heres what the role looks like: Follow documented procedures to deliver services in line with customer requirements … aiming to meet defined service level targets, Work in conjunction with other IT support groups to ensure successful resolution of desktop-related issues and other IT issues where an on-site presence is required, Ensure any incidents which cannot be resolved directly are passed to relevant second- or third … line support groups, liaising with the IT Service Desk as necessary, Use IT servicemanagement software including the ticketing system and liaise with the IT Service Desk to ensure incident and service request tickets are recorded and tracked as necessary, Pro-actively monitor call queues more »
Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers …/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that … service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the strategic objectives of Operations are more »
Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers …/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that … service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the strategic objectives of Operations are more »
Aberdeen, Bridge of Don, City of Aberdeen, United Kingdom
Belcan
training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and adhere to all servicemanagement principles. You should be able to take ownership of user problems and … help them resolve any hardware or software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA more »
