1 to 2 of 2 Support Analyst Jobs in Aberdeen

Follow documented procedures to deliver services in line with customer requirements, aiming to meet defined service level targets, Work in conjunction with other IT support groups to ensure successful resolution of desktop-related issues and other IT issues where an on-site presence is required, Ensure any incidents which … cannot be resolved directly are passed to relevant second- or third-line support groups, liaising with the IT Service Desk as necessary, Use IT service management software including the ticketing system and liaise with the IT Service Desk to ensure incident and service request tickets are recorded and tracked … customers IT troubleshooting skills Delivering a consistent first-class service to customer Awareness of ITIL processes and functions, Experience of working in a user support role Excellent communication skills Confidence working in different onsite environments Technical Certs/Offshore Certs/Expenses ITIL Foundation V4 qualification or working towards more »

1st Line Support Analyst Location: Aberdeen Belcan is hiring 1st Line Support Analyst, this opportunity is important to the client's growth strategy of providing high quality engineering and project services to their clients. As an experienced IT Support Engineer, you will be providing technical … support; answering support queries either onsite/phone/email and support users by providing necessary training and advice. What will you do in this position? As part of this job opportunity, you will maintain a high degree of customer service for all support queries and … software related problems and maintain a log of problems detected. Should be involved in allocation of more complex service issues to the relevant IT Support member and arrange for external technical support where problems are not resolved in house. Make sure all SLA's are met and maintain more »