1 of 1 Remote Knowledge Management Jobs in Aberdeenshire

HMH is seeking an IT Client Services Specialist to build and support ITSM process workflows in our Incident Management system (Freshservice) and to provide IT support for end users at our Aberdeen site in Scotland, UK. Additionally, provide remote support to 2,100 employees across 30 locations in … various software, hardware, and networking issues. The technician will work alongside the ITSM Administrator to create/manage automated workflows, manage customer expectations, write knowledge base articles for internal and customer use, serve as a communication channel between customers and the IT organization, and aim for first-contact resolution. … The candidate should be experienced with Knowledge Centered Solutions and capable of delivering within that methodology, including creating process and technical documentation. Job Responsibilities Work with the senior IT Administrator to automate incident/request workflows. Assist as a junior administrator for the internal ITSM system hosted through Freshservice. More ❯