1 to 3 of 3 Service Management Jobs in Aberdeenshire

experienced and talented team, this role will provide the opportunity for you to further develop your existing skills whilst delivering a best in class service to our Energy sector clients in Aberdeen. Heres what the role looks like: Follow documented procedures to deliver services in line with customer requirements … aiming to meet defined service level targets, Work in conjunction with other IT support groups to ensure successful resolution of desktop-related issues and other IT issues where an on-site presence is required, Ensure any incidents which cannot be resolved directly are passed to relevant second- or third … line support groups, liaising with the IT Service Desk as necessary, Use IT service management software including the ticketing system and liaise with the IT Service Desk to ensure incident and service request tickets are recorded and tracked as necessary, Pro-actively monitor call queues more »

are noted and up to date using Tela s CRM Keeping customer notes up to date on IT Glue Maintaining a high degree of service for all support queries and adhering to all service management principles Supporting users in the correct use of equipment by providing any … training and advice Person Specification Tela are a customer first organisation. We look for individuals that share this passion and take pride in the service they provide. The successful candidate will be a current 2nd line technician, ideally with experience of working for a Managed Service Provider. Strong … solutions is essential. Other required experience/skills: Microsoft 365 Exchange Online/SharePoint Online/Microsoft Teams/Entra ID (Azure AD) Modern Management Technologies Intune/Windows Autopilot/Enterprise Mobility Networking - Routers, Firewalls, Switches, and general troubleshooting Work Location This is an onsite role based in more »

Service Delivery Manager Aberdeen £50,000 - £55,000 Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen. This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers …/7. Key Responsibilities: Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement. Develop and maintain customer support policies and procedures Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that … service delivery performance measurements such as SLAs and KPIs are met. Report on service level performance and identify areas for improvement. Manage and maintain the call handling and ticketing processes Work closely with the Senior Leadership team and Project Managers ensuring that the strategic objectives of Operations are more »