1 to 1 of 1 Support Analyst Jobs in Aberdeenshire

Follow documented procedures to deliver services in line with customer requirements, aiming to meet defined service level targets, Work in conjunction with other IT support groups to ensure successful resolution of desktop-related issues and other IT issues where an on-site presence is required, Ensure any incidents which … cannot be resolved directly are passed to relevant second- or third-line support groups, liaising with the IT Service Desk as necessary, Use IT service management software including the ticketing system and liaise with the IT Service Desk to ensure incident and service request tickets are recorded and tracked … customers IT troubleshooting skills Delivering a consistent first-class service to customer Awareness of ITIL processes and functions, Experience of working in a user support role Excellent communication skills Confidence working in different onsite environments Technical Certs/Offshore Certs/Expenses ITIL Foundation V4 qualification or working towards more »