2 of 2 Social Skills Jobs in Accrington

Knowledge and Skills Essential Strong problem-solving skills and the ability to generate new ideas and approaches Able to manage multiple projects and prioritise own workload Effective communication and interpersonal skills and the ability to negotiate and work through complex problems verbally Excellent knowledge of administrative procedures, including electronic referral management and booking systems Knowledge of current More ❯

effective Service Level Agreements (SLAs) and Operational Level Agreements (OLAs), curate a comprehensive knowledge base, measure user satisfaction (CSAT, NPS), and drive thorough incident root-cause analysis. * Stakeholder Engagement & Communication: * Act as a trusted advisor and key liaison for UK franchise partners, country management, and functional leads. * Produce clear, data-driven status reports and executive dashboards tailored for the UK … UK operations. Key Relationships * VP of IT - EMEA * UK Country Manager * UK IT Manager & Help Desk Team * Development partners (internal & external) supporting UK systems * UK Franchise partners & store owners Skills & Experience * Proven track record of 7+ years in IT business analysis, product ownership, or IT governance roles, ideally within multi-site or franchise organisations operating in the UK. * Demonstrable … awareness of UX/UI best practices. * Hands-on experience establishing and embedding IT governance frameworks (including release, testing, and security) within an organisation. * Excellent stakeholder management, facilitation, and communication skills, comfortable interacting at all levels within a UK business structure. * Highly analytical mindset with a strong ability to clearly link technology initiatives to key commercial KPIs (e.g., sales More ❯