2 of 2 ITSM Jobs in Altrincham

Certificate in Requirements Engineering BCS Practitioner Certificate in Modelling Business Processes BCS Practitioner Certificate in Business Analysis Practice BCS Level 3 Award in IT Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management IT ...

seeking a Global Product Owner to lead the evolution of a global IT Service Desk, combining ownership of the ITSM platform with accountability for service performance, user experience, and operational excellence. You'll define the product roadmap, govern key ITIL processes, manage strategic service partners, and drive automation … technology functions. Partner with stakeholders across the business to continuously enhance service quality, efficiency, and user experience. Profile Essential 5+ years' experience in IT Service Management or IT Operations. Hands-on ownership of an enterprise ITSM platform (Ivanti, ServiceNow, or equivalent). Proven ownership of IT support services across multiple ...