17 of 17 ITSM Jobs in Manchester

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site in Manchester ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel to company sites if required. Desirable Experience with ITSM, RMM, or PSA tools. Understanding of Cyber Essentials, ISO 27001, and IT security best practices. Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals ...

commercial management across hardware, software, cloud, and managed services. Strong supplier management and relationship-building capabilities. Experience managing IT asset lifecycles and working with ITSM platforms (e.g., ServiceNow or similar tools). Proven negotiation skills with strong financial and analytical acumen, including cost optimization and spend analysis. Excellent communication ...

able to demonstrate that given their technical skills and background they are ready to make the next step, comfortably Desirable * Formal qualifications in IT service management, quality assurance, or related disciplines. * Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). * Strong ability to influence, coach ...

excellent benefits About the opportunity We’re working with a leading global banking organisation to recruit a CMDB Product Manager to join their IT Service Management function at Vice President level. This is a high-impact role where you’ll own and evolve the Configuration Management Database (CMDB ...

designs Lead the architecture and solution design of ServiceNow implementations, including custom applications and integrations Oversee configuration and customisation across ServiceNow modules such as ITSM, ITOM, HRSD and others Maintain platform architecture standards to ensure consistency, scalability and best-practice adoption Provide technical leadership and mentorship to ServiceNow developers Stay ...

prem and cloud environments. Own it all : From asset discovery & scanning to patch orchestration and exec reporting - unblock teams, automate noise, integrate with ITSM/CMDB/CI/CD.? Influence at scale : Partner with platform/app owners, security risk managers, and seniors to hit SLAs and trend risk ...

prem and cloud environments. Own it all : From asset discovery & scanning to patch orchestration and exec reporting - unblock teams, automate noise, integrate with ITSM/CMDB/CI/CD.? Influence at scale : Partner with platform/app owners, security risk managers, and seniors to hit SLAs and trend risk ...

second line support teams to ensure consistent, high-quality service delivery. Ensure incidents, service requests, problems and changes are managed effectively through ServiceNow. IT Service Management Execution: Operate ServiceNow as the system of record for live service operations. Ensure ITSM processes are applied consistently and pragmatically across the service desk. … Proven experience managing live service operations in a managed services environment. Previous experience in and ISO 20000/27001. Strong hands-on experience operating ITSM processes using ServiceNow. Experience supporting cloud hosted (Azure) or Modern Workplace services (Microsoft M365) in live operation. Demonstrated operational leadership and decision-making capability Strong ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools Resolve incidents and service requests requiring site intervention. Maintain accurate updates in the ITSM system and communicate clearly with users. Escalate P1/P2 issues when required. Support product/application evaluations and follow all documented IT processes. Essential … security tools. Familiarity with encryption technologies (training provided). Hardware support: laptops, desktops, peripherals, printers. Basic networking: patching, connectivity checks, troubleshooting. Experience using an ITSM platform (ServiceNow or similar). Ability to diagnose and resolve desktop, software, and user issues. ECS Resource Group are an Equal Opportunity Employer, for more ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...

best practice guidance to both internal teams and customers. Your responsibilities: Define and design high-level architecture for ServiceNow solutions across modules such as ITSM, ITOM(Discovery & Service Mapping) and ITAM. Working knowledge of Gen AI and Agentic AI is essential. Implementation experience is an added advantage. Develop architectural blueprints … integrations with third-party tools, orchestration, operational activities, project management, and merging multiple instances. Experience in ServiceNow custom application design and development. Experience on ITSM migration/consolidations. Your Profile Essential skills/knowledge/experience: Bachelor's or Master's degree in Computer Science, Information Technology, or related field. ...

leading gaming company seeks a Head of Service Management in Manchester to lead the strategic delivery of ITSM capabilities. You will drive service operations, ensure efficient service delivery, and champion a service-oriented culture. The ideal candidate will have significant senior level experience in ITSM, solid knowledge of ITIL ...

offices to provide on-site support and provide remote hands as required Track and document details of work performed including resolution steps in the ITSM Regularly review and update incidents and requests, ensuring that all are dealt with in a timely and efficient manner and the colleague is kept … date Maintain Knowledge Base articles in our ITSM Work outside of normal working hours as necessary to participate in project work and/or assist with major service outages Knowledge, Skills & Experience: Will have a proven background in information technology and will possess the following skills and experience: Dynamic personality ...