21 ITSM Jobs in Manchester

Consult with customers across a cross-team environment. Documentation and development of designs, processes, and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements, design solutions, build proof of concepts and implement solutions. Excellent presentation and reporting skills arising from more »

Windows 10, Intune and Microsoft Office 365 • Understanding of PC Hardware and operating systems • Awareness of using Active Directory • Experience of logging tickets in ITSM call logging software IT Support Analyst/1st Line Support Analyst more »

management or a related role. • Strong leadership and interpersonal skills. • Excellent communication and negotiation abilities. • Problem-solving and decision-making capabilities. • Knowledge of IT service management (e.g., ITIL framework) is a plus. • Project management experience is beneficial. • Customer-focused mindset and dedication to client satisfaction. more »

it as well as preventative measures. (Relevant skill level: working) Service Management Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. (Relevant skill level: awareness) Service focus . You can take inputs and establish coherent frameworks that work. (Relevant skill level: working) Technical more »

should have: Relevant educational qualifications in Information Technology or related field Experience in a similar role Service Desk/Helpdesk role. Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. Excellent troubleshooting and problem-solving skills Hands on knowledge/experience of MS Intune/ more »

with a track record of successful implementations. Exceptional leadership abilities, demonstrated by building and managing high-performing teams. Proficiency in ServiceNow or similar IT service management platforms, with the ability to leverage technology solutions for process optimisation. A bachelors degree in business administration, finance, or a related field; master's more »

assist with implementation of it as well as preventative measures. Service Management Framework knowledge . You have awareness of key ITIL or other applicable ITSM framework operational processes. Service focus . You can take inputs and establish coherent frameworks that work. Technical specialism . You know how to draft and more »

of the enterprise IT team which encompasses corporate infrastructure, end-user computing, product support of key technologies (including SAP, Salesforce, Microsoft etc) and the ITSM suite including changed, incident and service desk. Accountability for the maintenance of the IT estate including delivery of projects and system upgrades to ensure continued more »

compliance with industry standards (e.g., ITIL). Collaborate with other ServiceNow teams (e.g., Incident Management, Change Management) to integrate CMDB functionality into broader IT service management processes. Provide guidance and support to other IT teams on CMDB-related matters, including data reconciliation, troubleshooting, and reporting. Conduct regular audits and reviews more »

. ServiceNow Certified Implementation Specialist certification preferred. Proven experience as a ServiceNow Developer, specifically in TSOM implementations. Strong knowledge of ServiceNow platform capabilities including ITSM and ITOM modules. Proficiency in JavaScript, XML, HTML, CSS, and REST/SOAP integrations. Experience with Agile development methodologies. Excellent problem-solving and analytical skills. more »

of Oracle Support processes, release cycles and customer networks Knowledge and experience supporting hybrid application landscapes with complex system integrations Deep understanding of core ITSM processes, IT General Controls principles and documentation Production Finance business processes understanding Demonstrable experience in delivering continuous improvement and change to services Ability to manage more »

the developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising clients existing investments in ITSM tools and frameworks Developing the road map and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs more »

Response Experience in REST/SOAP web services and API integrations Expertise in designing database tables and relationships Experience with ServiceNow or similar IT service management and automation platform. If you’re looking to impact and create change positively, you'll be rewarded with an excellent salary and benefits package more »

data between ServiceNow and other systems. To apply for this Secops Test Lead role, your soft skills, expertise and experience should include: Experience in ITSM modules Incident, Problem, Change, CMDB and Asset Experience with implementation of catalogue items configuring Security incident response applications Experience with OOB/custom integration build more »

developer experience. These dimensions will include Organization & culture, DevOps practices & process, tooling and automation, architecture & design. Leverage and maximising our clients' existing investments in ITSM tools and frameworks Developing the roadmap and transient states to improve the maturity of DevOps practices and unlock maximum value by adopting NextGen techs like more »

/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge of Telephony, including mobile devices … to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar) **Early applications are encouraged as we reserve the right to close the advertisement and more »

/experience of MS Intune/Autopilot, Azure AD, Sharepoint, Azure AD, Mobile support for iOS/Android OS mobile devices Experience of using ITSM tools such as Cherwell, ServiceNow, Service Desk plus, Halo etc. ITIL Foundation Level knowledge or Higher (desirable) Hands on knowledge of Telephony, including mobile devices … to installing and upgrading hardware and software, databases, telephony, desktops and mobile devices Provide technical support service for incidents and requests reported via the ITSM toolset, telephone, MS Teams and face-to-face (including Tech Bar more »

partners through the Service Delivery process. Ensure that the activities of IT providers accurately reflect the Technology Strategy. Architect designs - end-to-end IT Service Management solutions leveraging ServiceNow platform capabilities. Collaborating with the Service Integrator to optimise both current and future service designs. Take charge of discussions and joint … to retirement. This entails monitoring service performance, identifying and addressing issues, and implementing improvements Stay abreast of emerging trends and best practices in IT Service Management and ServiceNow platform capabilities, continuously enhancing expertise and driving innovation. Serve as the liaison between the IT team and the business, which involves engaging more »

Who we are looking for A Junior Service Asset and Configuration Management Engineer who will gain experience in maintaining discovery data and lifecycle management within our environment. Working within the Service Asset and Configuration Management team, you will help to more »

Asset & Config Engineer Akkodis are currently working in partnership with a global market leading client to recruit an Asset & Config Engineer to join a growing IT Asset and Configuration Management team supporting an enterprise business. Please note this role offers more »

Certified Job Responsibilities: ServiceNow implementation experience in Security operations - Security Incident Response, Vulnerability Response, Threat Intelligence, Configuration Compliance or modules ServiceNow implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset - not limited to) will be an added advantage Working experience in implementation of catalog items and record producers. Working … and Skills: Hands on experience on ServiceNow Security operations Security Incident Response, Vulnerability Response, Threat Intelligence, Configuration Compliance or modules Hands on experience on ITSM module Should have worked extensively on ServiceNow Integrations with other external system Should be able to hold discussions with the clients on the best approach more »