Service Desk Lead/ Junior Service Manager
- Hiring Organisation
- Hays Technology
- Location
- Andover, Hampshire, United Kingdom
- Employment Type
- Permanent
- Salary
- £42000 - £47000/annum £42,000 - £47,000
plans, ensuring actions are tracked, managed and delivered successfully. Working collaboratively with stakeholders across the business, you will help drive a culture of continual improvement and ensure initiatives achieve measurable outcomes. A significant aspect of the role will involve monitoring and reporting on service performance against agreed SLAs … business. You will possess a strong understanding of ITIL principles and have experience working within structured service delivery environments where customer service and continual improvement are key priorities. Strong analytical skills are essential, with the ability to identify trends, produce meaningful reporting and recommend practical improvements.You will ...