2 of 2 ITIL Jobs in Auchterarder

across laptops Replace laptop hardware including memory (RAM) and hard disks Build, configure and deploy laptops and peripherals Log, diagnose and resolve incidents following ITIL processes Maintain accurate ticket updates and documentation Support basic networking, connectivity and VPN issues Required experience 13 years experience in a Level 1/ ...

related issues, providing a friendly, professional, and high-quality support experience Logging, diagnosing, and resolving incidents and service requests in line with ITIL processes, escalating to L2/L3 engineers where required Providing hands-on troubleshooting across hardware, software, network, and system issues Managing IT service desk tickets, ensuring timely … ServiceNow, Freshservice, or similar Solid understanding of networking fundamentals (TCP/IP, Wi-Fi, DNS, DHCP) Good awareness of IT security best practices ITIL Foundation and/or Microsoft or CompTIA certifications (desirable, not essential) Strong communication and interpersonal skills, with a customer-first mindset A proactive problem solver ...