2 of 2 Remote/Hybrid Case Management Jobs in Avon

Reporting to the Chief Technology Officer, the PS Head of IT will lead a talented team responsible for IT operations, service delivery and project management, ensuring colleagues have access to secure, reliable and high-performing technology services. You'll also play a key role in driving operational excellence, managing … shape the organisation's future technology roadmap. What You'll Be Doing Lead and develop a high-performing IT operations, service delivery and project management team. Ensure the delivery of secure, reliable and customer-focused IT services. Oversee service desk operations, incident management and technology support. Drive cyber ...

operational decision-support software. The role will focus on complex, data-rich workflows involving alerts, incidents, sensor information, locations, tracking data, video and case-management activities. This is a UX-focused role, working alongside an existing UI design team. You will define user journeys, workflow logic, information architecture … operational subject-matter experts to clarify user needs and product requirements. Design effective workflows for alerts, investigations, incidents, triage, filtering, timelines, playback and case management. Identify and reduce friction, ambiguity, unnecessary steps and cognitive load in operational tasks. Document UX decisions, interaction rules and acceptance criteria to support consistent ...