17 of 17 Remote Customer Service Jobs in Avon

Service Change Analyst/Hybrid (Remote with occasional visits to North Bristol & Hereford)/£45,000–£60,000 + Excellent Benefits Be part of something smarter. Stronger. Sharper. At TwinStream , we're not your typical consultancy. We were founded by engineers who know what it takes to solve hard problems—and who believe technical excellence should be matched by … we've been helping government organisations tackle complex cross-domain challenges, delivering mission-critical solutions with agility, integrity, and precision. We're growing fast and looking for a Service Change Analyst who thrives in dynamic environments and wants to work where their expertise actually matters. You'll join a highly capable team of engineers and service professionals, all … driven by purpose and united by passion for getting things done right. The Service Change Analyst Role: You'll be instrumental in onboarding and integrating new use cases into our live Agile Software projects, working closely with Solution and Technical Architects, Service Managers, and directly with customer stakeholders. Your mission: ensure smooth, secure, and efficient service More ❯

Description We use innovation to shape data so it works for everyone and we're planning to re-platform and improve the existing (commercial, operational and customer) data assets and develop new ones, as well as transform how we work with the business to use our data better. As our Digital Data Analyst, you will play a key role … digital channels to better serve our customers. We're looking for a digital data enthusiast, working collaboratively with a variety of stakeholders to ensure alignment with business objectives and customer outcomes. Your support will help the team in managing and evolving our digital strategy, ensuring a best practice approach. Qualifications This is a great opportunity for an experienced digital … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

to become an integral part of our Agile development team. In this role, you'll play a key part in driving the implementation and evolution of CRM capabilities and customer communication strategies. You will work cross-functionally to enable smarter, more personalised customer interactions through CRM systems, push notifications, in-app messaging, and other communication tools. Acting as … a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications You have a strong background in product ownership or management within an Agile environment. You have proven experience delivering CRM implementation projects (e.g., Salesforce, HubSpot, Braze, Iterable, Dynamics … etc.). Hands-on experience in managing or integrating communication channels such as push notifications, email, in-app messaging, and SMS. Familiarity with customer engagement analytics and performance metrics. You possess a deep understanding of Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how More ❯

customers and systems during changes or Releases. Create and provide accurate reporting on KPI's to all relevant stakeholders and perform reporting trend analysis. Review and update the Continuous Service Improvement Plan Perform Post Implementation Reviews to implement corrective actions to prevent failed and unauthorised Changes. Assist with creating, developing, testing, and maintaining the process, procedures, tools, and templates. … of the process. Deputise for the Change & Release Lead. Qualifications We are looking for someone with Change and/or Release Management experience and ideally a background in a Service Desk or Customer Service role, who has a positive and flexible "can-do" outlook and a willingness to learn and grow. You should be analytical, quick to … learn and able to communicate effectively at all levels. Minimum criteria IT Change Management experience. ITIL experience Clear communication and is articulate. Customer Service orientated. Has performed the role of Change Analyst or Release Analyst and has worked in a customer service type role. Must be able to effectively prioritise work and have a sense of More ❯

Salary: Up to £110,000 + 33% annual bonus + PMI + benefits package Newly created role reporting to the Head of Customer Service Strategy & Change Lead strategic change and process excellence to empower our people, delight customers, and stay ahead in a digital environment. Hybrid role: 60% homeworking, 40% in Stratford-upon-Avon About the role This … is a new opportunity during a major transformation. Our Customer Services division, with around 1,900 staff across claims, underwriting, pricing, and operations, is undergoing a digital and omni-channel transformation to enhance efficiency and customer experience. As the change delivery and process management lead, you will drive the change agenda, oversee the change portfolio, and ensure successful … delivery aligned with strategic goals and regulations. You will collaborate with senior stakeholders to develop a change roadmap, ensuring initiatives are within budget, achievable, and improve operational and customer outcomes. You will also align divisional goals with broader transformation programs, ensuring smooth integration and adoption. Your role includes embedding best practice change disciplines, fostering a culture of continuous improvement More ❯

to create engaging high-quality content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication and resources content for email campaigns … and learning outcomes. You will collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements. Qualifications You will have gained the following skills/experience: You're passionate about communication, learning and development and the difference that this … internal customers and internal and external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content such as content management systems More ❯

It will focus on expanding the existing mission critical ecosystem of Data and BI systems for analytics and decision making, using Primarily Data Warehouse/Mart, Data Lake, Self Service BI Tools and Data Science/ML platform using Oracle, Snowflake and AWS tech stack. Qualifications We are looking for a skilled Lead Data Engineer who: Personal Attributes: Self … practices and learn quickly Passionate about data and technology and its application to solve business problems Excellent interpersonal skills and the ability to communicate at all levels Be highly customer focused with ability to work collaboratively Strong influencing and negotiating skills in a personable and professional manner Strong analytical skills, both qualitative and quantitative Ability to make recommendations and … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

Acting as a liaison between stakeholders and the development team, you will translate the product vision into a prioritised & actionable backlog that maximizes business value while ensuring to addresses customer needs. Qualifications Strong experience as a Product Owner or Data Product Owner in Agile environments. Ideally experience managing Finance and data products or platforms, ideally data warehouses (e.g. Snowflake … Agile methodologies and have experience managing product backlogs and developing user stories. Your analytical mindset allows you to assess & make data-driven decisions how to deliver features that maximise customer and business value against KPIs. You are passionate about delivering high-quality products that enhance customer experiences, and you thrive in collaborative environments where you can inspire teams … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

Description We use innovation to shape data so it works for everyone and we're planning to re-platform and improve the existing (commercial, operational and customer) data assets and develop new ones, as well as transform how we work with the business to use our data better. We're looking for a highly skilled team leader, able to … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

Description At Motability Operations, we put our customers and users at the heart of everything we do - and it shows. With an exceptional 96% customer satisfaction score, our UX team plays a critical role in shaping intuitive, inclusive, and impactful digital experiences that genuinely make a difference in people's lives. Joining our UX team means stepping into a … collaborative and cross-functional environment where your voice matters. You'll work as part of Product squads co-creating solutions grounded in real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead … the UX team throughout the business Build strong trust-based relationships with senior stakeholders to support, influence and grow UCD principles Advocate and provide guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence More ❯

advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC). The skills you will need: Proficiency in Dynamics CE (Customer Engagement) for Sales and Customer Service Operations. Strong understanding of KingswaySoft for data integration. Demonstrable experience with SQL and SQL Server Integration Services (SSIS) Experience gained in More ❯

take a keen interest in solving problems You can coach and mentor other Software Engineers You communicate effectively to both technical and non-technical audiences You are delivery and customer focused You are comfortable dealing with third parties and constructively challenging technical approaches & persuasively suggesting alternate approaches, as & when required Minimum criteria You'll need all of these: Significant … the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

the new cars sold in the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we do. They represent ambition, and More ❯

their benefits and usage can be explained to Partners Find opportunities for partners that will help improve Booking.coms business by using its internal segmentation to prioritize Responsible for taking Customer Service issues which relate to their portfolio and solving these in the most efficient manner for the business, partner and customer Support the organization of events, such More ❯

values your individuality and prioritises your well-being. Now let us tell you a little more about us: Synertec strives to be the supplier of choice for patient and customer communication management into the Public and Commercial Sectors. As the UKs leading provider of electronic and paper document distribution services, we serve the NHS, Local Government, and a wide … customers with any changes. No two days are the same! You will utilise your problem-solving skills, attention to detail and your ability to multitask. Experience in a professional customer service environment is essential, and whilst coding experience is desirable; it is not mandatory. The Essentials for You : 25 days holiday, rising to 30, plus Bank Holidays Generous More ❯

you have previous sales experience; however, if you're a strong communicator with a determination to succeed, then this role is for you! You will bring confidence and good customer service skills when talking to people over the phone and have a desire to make money through an achievable and realistic commission structure. Key Responsibilities: Creating sales leads More ❯