1 to 25 of 38 Customer Service Jobs in Avon

Join Growing Team as a 1st/2nd Line Support Engineer! 🌟 Are you passionate about technology, customer service, and being part of a dynamic team? We’re thrilled to announce an exciting opportunity with a maturing business, a dedicated Microsoft Partner and Managed Service Provider (MSP) that … and expertise will drive continued success. The Role: As a 1st/2nd Line Support Engineer, you’ll play a pivotal role in their customer-centric approach. Here’s what you’ll be doing: First Line Support : Handle initial customer inquiries, troubleshoot technical issues, and provide timely solutions. … will need proven ticket handing skills/experience. Second Line Support : Dive deeper into complex cases, collaborating with our team to resolve challenges efficiently. Customer Service Excellence : Your soft skills matter! Deliver exceptional customer service, ensuring our clients feel valued and supported. Experience of supporting more »

Field service engineer required for a manufacturer and supplier of compressed air systems and pneumatics based in central Bristol BS1. Permanent, full time role £38,000 - £42,000 per annum DOE, plus call out rate 40 working hours per week paid door to door Overtime paid after 40hrs … About the role Travelling primarily within the South West but sometimes to other parts of the country Effectively diagnose mechanical and electrical faults on customer equipment Undertake planned and preventative maintenance on compressors and a range of ancillary equipment and compressed air systems Perform emergency breakdown faultfinding and repair … Install and commission compressors and compressed air systems, aluminium and steel pipework Complete necessary paperwork, such as risk assessments, method statements, service reports, timesheets or job sheets The right candidate Full UK manual driving licence Willing to undertake occasional overnight stays when traveling for work, as required Excellent communication more »

role: As an IT Systems and Database Analyst, you'll design new IT solutions, modify existing systems and integrate new features, to improve our customer service and our business efficiency. The role will largely be focused on developing technical solutions on the MRI housing management, finance and asset … systems, modules and way of working across all aspects of the housing management, finance and asset management systems as well as IT infrastructure. Utilise customer journeys to develop IT technical solutions that maximise the customer experience and improve business processes. Lead on upgrades of systems to ensure Brighter more »

for Application Experience Advisors' to join our brand-new Application Experience Team in Bristol on a full-time, permanent basis. Forming part of our Customer Contact Services Department, you will be responsible for supporting the application process for both car dealerships and Motability Scheme customers across phone, email and … live chat. Ultimately, you will ensure where possible that you deliver an excellent end to end service to your customers; the Motability Scheme users. This is a varied role where you will have the chance to work together with other areas of your team and also the wider business. … one of our Application Experience Advisors to gain further insight into the role. Qualifications To be successful in the role, you should possess a customer-focused attitude where you naturally put the customer experience at the centre of your thought processes. You look to meet their needs and more »

expert training team at Baltic Apprenticeships. A Typical Day in the Job: Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer … an extra holiday! Pension scheme Table tennis and pool table in the office Regular team social events Desired Qualities, Skills and Knowledge: Be highly customer focused and able to provide excellent customer service. Be excited by new cutting edge technology and have a drive for learning. Excellent written more »

phone or tablet Submitting daily timesheets and job cards Accurately ordering your parts and working closely with the parts department Working closely with the service supervisor Carrying out inspections and repairs of machines at our depot as required - in conformance with manufacturers specification and any regulations affecting their use … electronic diagnostic equipment Experience working on JCB Loadalls would be advantageous The ability to prioritise tasks and work well in a busy environment Great customer service skills and the ability to build rapport with our customers Good IT skills A flexible and positive outlook with an outgoing approach … more p/hour through our appraisal program Average holiday pay to reflect overtime worked 30 days annual leave, increasing with length of service up to a total of 35 days The option to buy/sell up to 5 days annual leave per year Company van which can more »

Are you a skilled and motivated Field Service Engineer looking for your next career opportunity? We're looking for an engineer to cover a patch between the Severn Bridge, Somerset, Reading and Gloucester. What's in it for you? Lucrative Overtime Opportunities : Maximise your earnings with generous overtime pay … experience. Salary Increases : As you gain experience and competence, you will be eligible for regular salary reviews. What you be doing as the Field Service Engineer Maintaining and repairing plant machinery and equipment at client sites. Conducting regular inspections and preventive maintenance to ensure optimal performance. Troubleshooting and diagnosing … implementing practical solutions. Collaborating with customers to understand their needs and provide technical guidance. Training clients on proper equipment operation and maintenance procedures. Documenting service activities, including repairs, parts used, and time spent on each job. Staying up to date with industry trends and advancements in technology. What you more »

of the aircraft structures An ability to choose and apply appropriate analysis methods to the repair design Ability to liaise/negotiate with Design, Customer Services and suppliers Ability to demonstrate excellent computer skills Good interpersonal and communication skills (both written and verbal) Ability to translate customer requirements more »

The Systems and Connectivity Retrofit Solutions team within the customer services domain provides integrated and innovative Retrofit Solutions to our customers for a safe and sustainable fleet. One of the team's missions is to provide a service for airlines to modify/upgrade the in-service … of maintenance and retrofit engineering in aerospace, Systems Engineering has the responsibility to create the technical information for the production of the instruction dossiers ('Service Bulletins') to implement improvement and upgrade modification. In the UK a significant proportion of the focus is on, but not limited to, Landing Gear … Systems and Wing Structure for A320 family, A330 family, A350XWB. Systems Engineering is an exciting domain of Customer Services to work for in a number of ways: We are a key interface and the closest area to the Design Office in Customer Services, whilst having the airline customers more »

We currently have an exciting opportunity for an Apprentice Service Engineer to be part of our Nationwide Platforms Apprenticeship Scheme. As Apprentice Service Engineer you will be working with our Engineering team at our local depot. Our apprenticeships give you the unique opportunity to learn, work and gain … Employment if successful to start in October/November 2024. Responsibilities include: - As a participant of the Nationwide Platforms Apprentice Training programme, the Apprentice Service Engineer will be developed to fulfil the role outlined as part of a structured training programme and have the opportunity to work on one … of Europe's largest construction sites Support the Location Service Manager in the effective running of the Depot Workshop. Carry out pre delivery inspection (PDI) of machines at depot or on site as required and in conformance with manufacture' specification, company policy and the regulations affecting the use. Repair more »

are well maintained, efficient and fit for purpose. Job Purpose Our NHS maintenance healthcare team in Bristol provides a planned, preventative and reactive maintenance service for a large NHS trust. To enable us to continue to deliver an excellent quality service, we are looking for a multi skilled … with maintenance experience gained within a commercial/education environment (such as hotels, supermarkets, schools etc) will also be considered. You will have excellent customer service skills and be passionate about providing high quality repairs/planned maintenance. This is a genuinely diverse role with excellent scope for more »

Role: Asset Maintenance Solutions Field Service Engineer Contract: Permanent Location: Bristol As a Briggs Asset Maintenance Solutions Field Service Engineer, you will be responsible for. Adhering to safety guidelines set and all policies set out by customers and Briggs Equipment The service and maintenance of Diesel, Petrol … and Electrically powered Small Plant, Agricultural and Ground Care Equipment This will involve attending Breakdowns, Fault Finding and completing planned Preventative Maintenance Ensuring customer service is kept to a high level and any queries are addressed Complete job activity electronically and ensure all required parts to complete tasks … are ordered Ensuring the company vehicle is maintained to a high standard and has the correct parts stock Ensuring customer relationship are maintained and developed through high standards of service As an Asset Maintenance Solutions Field Service Engineer you will demonstrate; Relevant technical qualification Previous experience within more »

your CV. Candidates with the experience or relevant job titles: Assistive Technology, Tutor, Teacher, Teaching, Student Support, Learning Assistant, Teaching Assistant, IT, Higher Education, Customer Service Assistant, Customer Support, Study Coach, Teaching Coach, 1-1 Tutor, 1-1 Support, Administrator, Special Education, Social Care, Social Care Assistant more »

Service Coordinator/Engineering Coordinator/Service Administrator required to join a global engineering manufacturer. The Service Coordinator/Engineering Coordinator/Service Administrator shall be office based near Bristol, responsible to plan and schedule the Field Service Engineers work, provide service support, liaise … with customers plus the engineering team. Full product training provided. The successful Service Coordinator/Engineering Coordinator/Service Administrator will ideally have experience in coordinating, scheduling, service support, booking goods in or similar customer service role within engineering. Full product training provided. Package Circa … Pension Additional Benefits Onsite Parking 25 days holiday plus Bank Holidays Service Coordinator/Engineering Coordinator/Service Administrator Role Coordinate the work, assignments, and scheduling of the Service Engineers and profitability of the Service Department. Contacting customers over the phone to book work and plan more »

Description To deal with and fulfil service requests that are logged with the ITSC - this includes processing Starter, Mover, and Leaver (SML) and all permission, software and hardware requests made by the business. This is a predominately customer service focused role, you will be responsible for taking … ownership and management of internal customer requests and setting expectations whilst meeting the needs of the Business. To provide a friendly, supportive helpful and timely service to all customers who contact the Service Centre Continually strive for process improvement and seeking ways to maximise efficiency. Act as … a liaison with handover points (Technology) to drive through a resolution on behalf of the customer and deliver in accordance with agreed timelines. Actively and professionally represent the IT Service Centre throughout the organization. Use sound judgment and make decisions that will maximize customer satisfaction. Strive to more »

content and training for our employees and Scheme partners. Considering the end-to-end journey touch points, delivering knowledge and tools to provide great customer outcomes. You'll develop e-learning and training content for face-to-face and virtual trainer led sessions. You will also develop communication and … collate qualitative and quantitative analytics and feedback to evaluate and measure the impact of communication and training, sharing insights into trends and opportunities with Customer Services teams to support continuous improvements. Qualifications You will have gained the following skills/experience: You're passionate about communication, learning and development … external stakeholder relationships enabling you to understand their needs, identify, challenge, and recommend suitable solutions and the benefits, manage expectations, and provide a quality service delivery. Experience of or ability to quickly learn and pick up or new systems, technology, and software to create, manage and deliver digital content more »

our team and ensure the smooth operation of technology services across our Bristol campus. If you're a tech-savvy problem solver with excellent customer service skills, we want to hear from you. About the role: As the Local Technology Support Administrator, you will play a crucial role … in maintaining the technical customer service experience on our campus. From managing helpdesk tickets to providing remote and deskside support for students and staff, your efforts will contribute to the seamless operation of technology services, enabling our community to make the most of the resources available to them. … buildings, assisting both students and staff with their technology needs. Collaborate closely with the Regional Technology Supervisor to manage helpdesk tickets efficiently and meet service level agreements. Manage staff account creation and retirement, ensuring accurate record-keeping and adherence to security protocols. Procure and maintain accurate records of campus more »

Ensuring effective handover of training materials to delivery teams Analysing feedback to evaluate the impact of communication and training More About the Company: Our Customer Services Training and Communication Department, with locations in Bristol and Edinburgh, delivers tailored multi-media communications, content, and training to employees and Scheme partners more »

customers, providing help desk support to both direct customers and partners. You will also be involved with delivering our specialist post go-live support service for customers directly after the implementation, involving both on-site and off-site assistance. Additional activities include testing of new releases, updating product documentation … delivering customer webinars, supporting implementation and pre-sales consultants, delivering ad-hoc customer training and supporting account managers with customer reviews. Providing high quality support to customers and partners via our cloud-based support desk Managing the progress of support tickets from inception to resolution, including follow … up with 3rd line support, to meet our Service Level Agreement (SLA) targets Encouraging customers to make the best use of the product for automating business processes Delivering additional training and consultancy on site or remotely to customers after they have gone live Testing of new releases Maintaining the more »

into the used car market. The Scheme has been providing affordable, worry-free motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10. How we work We work in a hybrid way. That … one should be left behind We find solutions We believe we must take the lead We drive change We believe everything starts with the customer We care What we can offer you Pay : competitive salary, with a yearly discretionary bonus, based on your performance Holiday : 28 days, and you more »

shift and at the end of the shift, as per TDG procedure Manage driver daily vehicle checks and defect reporting and liaising with Maintenance Service Suppliers Ensure vehicles and trailers are available for Planned Maintenance Inspections and MOTs and go to the workshop on time Monitor PMI reports and … Manager, The Transport Coordinator will be responsible for providing effective day-to-day management of all transport movements into all Company operational facilities, from customer collection through to delivery. ABOUT YOU: Excellent knowledge of all Vehicle Operator Licence requirements Excellent knowledge of all EC and UK drivers hours regulations … a Transport Controller/Co-Ordinator within a multi-collection environment Excellent attention to detail with the ability to ensure total compliance whilst maintaining customer service levels Exceptional organisational skills and able to effectively manage own workloads Experienced in Microsoft Office systems and other office systems Strong communicator more »

Position : Service Manager Location : Bristol Benefits : Competitive Basic, Life Cover, Health Cash Plan, Pension, Benefits Hub Position Service Manager iDoor Solutions are actively recruiting for a Service Manager to work from our Bristol site. Within this role you will oversee and manage the delivery of service to our customers, through a team including a service planner and engineers. To ensure effective coordination of a team of engineers, ensuring a focus on the key areas of safety, customer satisfaction productivity and efficiency. To act as a point of escalation for both customers and the … team including a service planner and engineers. Support and where needed provide cover for the service planner. Skills and Experience - Service Manager A background within a similar position Organised and driven individual with a genuine customer focus The ability to prioritise a busy and varied workload more »

and a “can do” attitude. You will need to be good at managing your own time and priorities as well as astute in setting customer expectations. You will not be expected to resolve all problems or make all changes but are expected to manage the change process and keep … all parties informed. Candidates should understand the importance of exceptional customer service to accompany technical skill. We're seeking intelligent, diligent, and friendly colleagues who can combine existing knowledge with newly acquired skills to become an asset to our highly valued team and customers. Are you the right … Windows 10/11/macOS) Understanding of computer and server components, networks and infrastructure Polite, confident and effective communicator Sincere passion for exceptional customer service Excellent time management and priority determination skills Maintaining a high standard of work and professionalism Team player – Going The Extra Mile (GTEM more »

Description Reporting to the CX (Customer Experience) Strategy and Planning Lead, this role will work collaboratively and constructively with teams across Motability Operations to develop and manage the 1-3 year roadmap of key CX activities, and analysis of their impact on achieving CX objectives and targets (using measurement … in evaluating and making decisions to deliver CX priorities, and aligning the company around the CX Strategy for Motability Operations Inputting into the overarching Customer Strategy, coordinating and aligning the CX roadmap with key teams and senior stakeholders Managing the view of all activities and milestones for portfolio of … the UK) and work with a network of around 5,000 car dealers and all the major manufacturers. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10. Our values are at the heart of everything we more »

business Responsible for accurate payments and reporting of the Motability Dealer Partnership (MDP) programme to the dealer network and stakeholders Increase awareness within the customer services division of key trends and make recommendations on action that can be taken to improve performance Responsible for the accurate management and retrieval … of customer, dealer & third party data Effectively manage the performance and culture of the MI team Ensure business partnering is delivered with demonstrative value & decision making Qualifications You will be an experienced leader that leads by example, who actively engages with stakeholders to understand their needs and manage expectations. … into the used car market. The Scheme has been providing affordable, worry-free motoring for over 45 years. We pride ourselves on delivering outstanding customer service, with an independent customer satisfaction rating of 9.6 out of 10. How we work We work in a hybrid way. That more »