2 of 2 Remote/Hybrid Microsoft Intune Jobs in Avon

setting. Key Responsibilities Provide 1st and 2nd line support to end users via phone, email, and ticketing system Troubleshoot issues relating to Windows, Microsoft 365, and basic networking Manage incidents and service requests in line with SLAs Escalate complex issues to senior engineers where required Set up and maintain … Technical Skills & Experience Previous experience in a Service Desk/Helpdesk role, ideally within an MSP Strong knowledge of Windows 10/11 and Microsoft 365 Basic understanding of Active Directory (user management, group policies) Familiarity with ticketing systems and ITIL-based processes Exposure to networking concepts (DNS, DHCP ...

services are delivered. Key Responsibilities IT support and service desk ticket resolution (remote) Field Engineer visits for installations, upgrades, and fault-finding Microsoft 365 administration (Azure AD, licensing, security, Intune) Proactive MSP tasks including patching, monitoring, and scheduled maintenance Install, configure, and support Ubiquiti UniFi networks Support … Support Engineer, Field Engineer, or MSP Engineer Previous experience working within an MSP environment Experience working to ticketing systems and SLAs Strong Microsoft 365, Windows, macOS, and networking knowledge Hands-on experience with Ubiquiti UniFi networking Security-focused approach to IT support Customer-facing experience (IT, retail, hospitality ...