5 of 5 Remote Service Management Jobs in Avon

love to hear from you! About the role We are looking for an Incident Analyst on a 12 Month Fixed Term Contract. The Incident Analyst will the perform daily management of the incident backlog through the effective collaboration with the Service Desk and resolver teams. The role will help develop a centralised information repository to enable the efficient … identification and resolution of incidents across all priorities when they occur. Reporting to the Incident Manager you will aid with the adoption and continual improvement of the Incident Management process and all associated procedures. As an Incident Analyst in HL you will have the opportunity develop your technical and non-technical skills, with the prospect to further your career … in IT Service Management to become a Service Delivery Manager, Relationship Manager, Service Level Manager or Process Owner for any other ITIL processes. What you'll be doing Management of the incident backlog, ensuring incidents are resolved within agreed SLAs. Analyse incident data to identify trends and opportunities for improvement. Ensure the quality of incident More ❯

Description You will coordinate and monitor the Change & Release Management day-to-day administrative activities, providing governance and ensuring compliance and adherence to all associated processes. Key responsibilities: Ensuring Changes and Releases are governed and controlled across all environments according to process. Ensure that appropriate actions have been planned to minimise both the risk of failure and the impact … customers and systems during changes or Releases. Create and provide accurate reporting on KPI's to all relevant stakeholders and perform reporting trend analysis. Review and update the Continuous Service Improvement Plan Perform Post Implementation Reviews to implement corrective actions to prevent failed and unauthorised Changes. Assist with creating, developing, testing, and maintaining the process, procedures, tools, and templates. … Assist the Change & Release Lead with regular audits of the process. Deputise for the Change & Release Lead. Qualifications We are looking for someone with Change and/or Release Management experience and ideally a background in a Service Desk or Customer Service role, who has a positive and flexible "can-do" outlook and a willingness to learn More ❯

We're seeking a Head of Technology Operations to lead a high-performing, multi-disciplinary team across infrastructure, cloud platform engineering (Azure), security, service management, and technical operations. Within this role, you will be managing internal managers and third-party resource. You'll play a key role in a fast-paced, tech-led company that delivers real-time … In this role, you will: Own cloud operations across Azure and drive platform performance and cost optimisation Oversee security engineering, audits, pen testing, and compliance Lead change and incident management and support services (24/7) Manage end-user tech, corporate apps (e.g. ServiceNow, Salesforce), and software licensing Collaborate with exec leadership weekly to drive strategy and improvement We … Experience driving observability and monitoring strategies across large-scale services Good working knowledge of cybersecurity practices, frameworks (NIST, ISO 27001, Cyber Essentials), and audit processes Vendor, contract, and license management experience across software and infrastructure suppliers Skilled communicator with experience managing stakeholders across business and technical teams Budget responsibility and comfort presenting performance data and financial plans You'll More ❯

who wanted to make a real difference. We've since grown into a thriving consultancy of experts, delivering cutting-edge solutions across domains, always with a sharp focus on service quality and lasting impact. With a team working both on-site and remotely, we're proud to offer a flexible and inclusive culture rooted in collaboration, trust, and continuous … integrating new business solutions. Work directly with stakeholders to understand use cases and shape the most effective technical pathway using our cross-domain platform. Collaborate with Technical Architects and Service Management teams to turn high-level requirements into actionable backlogs. Manage customer system integration from initiation to go-live, ensuring smooth transitions and robust governance. Maintain technical and More ❯

platforms to support scale and efficiency Build deep knowledge across business and technical domains What We're Looking For Essentials: Infrastructure as Code expertise with tools like Terraform Config management with Ansible , Chef , or similar Docker/container orchestration (e.g. Kubernetes , OpenShift ) CI/CD experience (e.g. Jenkins ) Monitoring tools like Grafana , Prometheus , or InfluxDB Event-driven architecture with … Linux , scripting, and networking fundamentals Experience with AWS (EC2, RDS, S3, Lambda) Desirables: Coding in Java , Go , Python , or similar Familiarity with cross-domain security principles Previous work in service management or high-availability environments Experience building or using reliability metrics Security Matters Due to the nature of our work, any offer will be subject to passing security More ❯