Customer Support
- Hiring Organisation
- Gem Partnership Ltd
- Location
- Bristol, Avon, United Kingdom
- Employment Type
- Full-Time
- Salary
- £26,000 - £28,000 per annum
questions, problems, concerns and requests about products and services • Follow standard processes, procedures and adhere to customer SLAs • Identify and escalate priority issues to Management team • Build a rapport and strong relationship with customers by offering support and advice • Accurately log and update customer records • Assist in setting … from the crowd • Experience supporting end users in a customer service environment • Experience working with SaaS applications/training services • Experience in using ticket management or CRM software Due to the high volume of applications we receive, we are unable to contact every candidate individually. ...